When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

• Stocking
• Inventory replenishment
• Receiving
• Inventory tracking

These devices are used primarily to prevent the theft of high-priced items, particularly small ones.

• Display or fixture locks
• Non-electronic ink tags
• Electronic tags
• PLUs

Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

• Net profit
• Gross profit
• Profit margin
• Profit margin percentage

What's the term for a very brief speech that you can use to sell yourself to people you meet?

• A job post
• A keynote speech
• An elevator pitch
• A sales presentation

Which of the following is NOT a step in the basic selling process?

• Making a connection
• Recite a product features
• Personalize service
• Assess needs

Which of the following is the best way to demonstrate that you have understood customer?

• Restate and summarize their needs
• Ask the customer to repeat what they said
• Restate the customer's exact words
• Ask the customer a follow-up question

These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove

• SKUs
• PLUs
• Non-electronic ink tags
• Electronic tags

If you see a spill of food or liquid on the sales floor, what's the first thing you should do?

• Call for a custodian or maintenance person to clean it up
• Find a mop or broom and clean it up yourself
• Find out who was responsible for causing the spill
• Stand near or over the spill to direct traffic away from it until it can be cleaned up

Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priorities?

• Do
• Delegate
• Designate
• Delay

Which of the following is the term for the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services?

• Brand promise
• Positive feeling
• Company culture
• Company brand