SAT BAHASA INGGRIS KELAS 11

What is the main purpose of a transactional conversation?

• To build relationships

• To exchange information

• To entertain others

• To persuade others

• To argue with others

Which of the following is an example of a transactional conversation?

• Discussing the weather with a friend

• Asking for directions from a stranger

• Sharing a personal story with a family member

• Debating politics with a colleague

• Gossiping about a celebrity

What is the key characteristic of a transactional conversation?

• It is informal and casual

• It is formal and structured

• It is focused on exchanging information or goods/services

• It is focused on building relationships

• It is spontaneous and unplanned

Which of the following phrases is commonly used in transactional conversations?

• "How are you?"

• "What's your opinion on..."

• "I'd like to order..."

• "Let me tell you a story..."

• "I'm so excited about..."

. What is the role of the speaker in a transactional conversation?

• To entertain the listener

• To persuade the listener

• To provide information or goods/services

• To build a relationship with the listener

• To dominate the conversation

Which of the following is an example of a transactional conversation in a business setting?

• Discussing company policies with an employee

• Negotiating a contract with a supplier

• Brainstorming ideas for a new project

• Building a relationship with a potential client

• Giving a presentation to a client

What is the primary goal of a transactional conversation in a customer service setting?

• To build a relationship with the customer

• To provide information about a product or service

• To resolve a customer's issue or complaint

• To upsell or cross-sell products

• To gather feedback from the customer

Which of the following phrases is commonly used in transactional conversations to show politeness?

• "I'm sorry to bother you..."

• "Can you help me with..."

• "I'd appreciate it if..."

• "Thank you for..."

• All of the above

What is the benefit of effective transactional conversation skills?

• Building strong relationships with others

• Achieving personal goals and objectives

• Providing excellent customer service

• Resolving conflicts and issues

• All of the above

Which of the following is an important aspect of transactional conversation?

• Using formal language

• Using informal language

• Being clear and concise

• Being polite and courteous

• C and D