Org: Culture ..., Emotional Labor...

Madi just started a new role with unclear job expectations and conflicting instructions from two supervisors. She feels stressed and unsure of how to prioritize. What type of stressor is Madi experiencing?

• Challenge stressor

• Role ambiguity

• Social stressor

Chris is preparing for a major product launch that requires long hours and intense focus. While it's stressful, she finds it exciting and believes it will help her career. What type of stressor is this?

• Hindrance stressor

• Social stressor

• Challenge stressor

Lily feels constantly undermined by a coworker who spreads rumors and excludes him from meetings. This has made her work environment feel hostile. What is the best classification of this stressor?

• Interpersonal conflict - Social stressor

• Challenge stressor

• Role ambiguity

Austin just found out he has to present a project to senior leadership. He immediately asks himself: "Is this a threat to my success or an opportunity to prove myself?" What type of stress appraisal is this?

• Secondary appraisal

• Emotion-focused coping

• Primary appraisal

Mark feels overwhelmed at work, so he sets boundaries with his coworkers and creates a to-do list to better manage his time. What coping strategy is he using?

• Avoid orientation

• Emotion-focused coping

• Problem-focused coping

Which of the following best reflects an approach-oriented coping style?

• Ignoring the issue and avoiding emails

• Confronting a coworker about miscommunication

• Hoping the problem resolves itself

Which of the following is NOT a typical outcome of chronic stress in the workplace?

• Increased job satisfaction

• Increased absenteeism

• Burnout and exhaustion

During a difficult project, Isaac's supervisor checks in regularly, offers resources, and encourages him to take breaks. What stress buffer is being demonstrated?

• Role clarity

• Social support

• Individual life change

An employee practices deep breathing exercises during breaks to help manage stress. This is an example of:

• Problem-focused coping

• Social support

• Strain reduction strategy

Which of the following would be considered a moderator in the workplace stress-strain relationship? (HINT: moderator = buffer)

• Social support

• Role ambiguity

• Job satisfaction