SFDC Admin Reviewer

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal?

• Add customers to private Chatter groups
• Add customers to libraries
• Create opportunity teams for customers
• Use chatter files to share presentations

What should an administrator consider when setting up Case Feed?

• Chatter Feed tracking must be enabled for the case object.
• Case Feed requires the Service Cloud User feature license.
• The Use Case Feed permission is automatically active for all profiles.
• Case Feed replaces the standard case detail page by default.

High-priority accounts at UC have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer interactions. How should the Administrator meet these requirements?

• Log a separate Task, Call, or Activity on the Account.
• Post customer interaction in Chatter on the Account.
• Log a case in the Account.
• Type comments into the Notes section on the Account.

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

• Each account may or may not have related contacts.
• Each contact must have a related account.
• Each account must not have related contacts.
• Each contact may or may not have a related account.

UC has just restructured its Sales Department. Records that the sales manager expects to see are NOT showing up in the new Opportunity Report. Which three questions should the administrator ask to troubleshoot this issue? Choose 3.

• Did the sales manager star form a copy or clone of an existing report?
• Do owners of all records have Roles and correct Territory
• Have the owners of the record been frozen?
• Do the records the sales manager expects to see match the filter criteria?
• Are records still being shared with the sales manager?

Which two dashboard components are populated with data from the grand total of a custom report? Choose 2.

• Gauge
• Table
• Chart
• Metric

UC wants to customize basis Salesforce Reports using Lightning Experience. In which two ways can Reports be customized? Choose 2.

• Add a chart
• Add a Lightning Component
• Add a filter
• Add links to external pages

What dashboard component can be followed by users in chatter?

• A table with conditional highlights.
• A dashboard component snapshot.
• A gauge with break points.
• A metric with conditional highlights.

A Sales Manager wants all Sales User in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meets this requirement?

• Create the Dashboard from the Opportunities by User Report, select the Sales Manager as Run As User and Save in the private Dashboard Folder.
• Create the Dashboard from the Opportunities by User Report, the save it in the shared Dashboard Folder as a Dynamic Dashboard.
• Ask the Sales Manager to create the Dashboard from the Oportunities by User Report, select "View Dashboard as Me" and save the shared Dashboard Folder.
• Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboard Folder.

How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?

• User the Salesforce Auto-Report Builder.
• Search the AppExchange for free adoption report apps.
• Log a case to Salesforce Support.
• Build reports and dashboards.