What dashboard component can be followed by users in chatter?

A table with conditional highlights.

A metric with conditional highlights.

A dashboard component snapshot.

A Sales Manager wants all Sales User in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meets this requirement?

Create the Dashboard from the Opportunities by User Report, the save it in the shared Dashboard Folder as a Dynamic Dashboard.

Create the Dashboard from the Opportunities by User Report, select the Sales Manager as Run As User and Save in the private Dashboard Folder.

Ask the Sales Manager to create the Dashboard from the Oportunities by User Report, select "View Dashboard as Me" and save the shared Dashboard Folder.

Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboard Folder.

How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?

Search the AppExchange for free adoption report apps.

User the Salesforce Auto-Report Builder.

Log a case to Salesforce Support.

Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are NOT able to save the Opportunities. What is the likely cause ot the error?

There are contradicting validations rules on the picklist field.

The two picklist values are unavailable to the Record Type.

The users don't have access to the Large Enterprisa Record Type.

The users don't have access to the picklist field.

Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

Account ID and Contact Email Address.

Which set of small and large data backup methods are available in native Salesforce?

Report Exports, Weekly Data Export Service, and Data Loader Exports.

Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

Mass Exports, Weekly Data Export Service, and Data Loader Exports.

Dashbboard Export, Report Exports, and Weekly Data Export Service.

What happens if some records do NOT meet the data validation criteria when importing data?

Import process fails only for the records with invalid data.

Import process aborts when it encounters the first invalid record.

Import process requires user authorization to import the invalid records.

Import process ignores the data validation criteria.

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3.

When records are edited by a user

When records are submitted using web-to-lead

When records are deleted by a user

When records are update by a workflow rule

Marketing want to brand the Salesforce Mobile app to match UC approved company color and graphics. Which set of Saleforce Mobile app branding options is available to the Administrator?

Brand Color, Loading Page Color, and Loading Page Logo

Loading Page Color, Action Colors, and Loading Page Logo

Tab Colors, Action Colors, and Loading Page Logo

Individual Page Colors and multiple Loading Page Logos

What can an administrator configure for users on the search results?

Number of records displayed for each object.

Fields being searched on for each object.

Columns displayed for each object

Filters by which users can narrow down results

Which statement(s) is/are false regarding custom fiscal year setting?

Enabling or defining custom fiscal years impacts your forecasts, reports, and quotas.

Fiscal years will not be automatically created. The only fiscal years available are those that your organization defines.

Enabling or defining custom fiscal years does not impact forecasts, reports, and quotas.

Once you enable custom fiscal years, you cannot disable it. However, you can define custom fiscal years that follow the same Gregorian calendar structure as Salesforce standard fiscal years

UC has just acquired a new company whose Sales team has a unique sale process with stages that are different that currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does NOT want the new Sales team to have to change their process at all. What should the Administrator do to incorporate the new Sales team's process?

Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new Sales team.

Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the bottom of the picklist.

Create new values for the Opportunity Stage fields and use field-level security to control which teams see which fields.

Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.

An Administrator needs to create a Sales Process for a new product. What are three considerations for this process? Choose 3.

All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.

The Record Type's Page Layout is assigned to Users through their Profile assigments.

Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklist.

An Opportunity Record Type will need to be created and assigned to the Sales Process.

The Record Type Name assignment becomes permanent upon Save a new Record Type.

What are two capabilities of the content delivery feature of Salesforce Content? Choose 2.

Password protect content deliveries that contain sensitive data.

Associate the content delivery with a Salesforce record.

Encrypt certain content delivery files.

Customize the URL assigned to the content delivery.

What does campaign influence allow a user to do?

Report on the campaigns that have contributed to an opportunity.

Adjust the percentage of influence each campaign has on an opportunity.

View the entire campaign hierarchy.

Summarize campaign member statistics on a campaign.

How can an administrator capture custom lead data on the converted contact when converting a lead?

Map custom lead fields to custom contact fields.

Map custom lead fields to standard contact fields.

Use the lead conversion wizard to select the fields.

User the data loader to move the custom lead data.

What are two considerations when configuring the lead conversion process? Choose 2.

Standard lead fields are automatically converted to account, contact, and opportunity fields.

Custom lead fields can be mapped to account, contact, and opportunity fields.

Custom lead fields can be mapped to custom object fields.

Roll-up summary lead fields can be mapped to custom cantact fields.

How can a sales user relate an opportunity to a campaign?

Use the campaign influence related list on the opportunity

Use the campaign hierarchy related list on the opportunity

Select the campaign record type when creating the opportunity

Select the primary campaign source for the opportunity

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?

The user will be able to log in at all.

The user will be able to log in after answering a security question.

The user will be able to log in after the computer is activated.

The user will be able to log in without activating the computer.

UC has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?

Manually share the record with the public group.

Add the public group to the opportunity team.

Add the public group to an opportunity queue.

Change the opportunity owner to the public group.

Users CANNOT save email templates in the "Unfiled Public Email Templates" folder. How could a System Administrator allow users to save emails to this folder?

Go to the profile of each user and check the box for Manage Public Templates.

Go to the email templates and manually share each with the Profile of the specific users.

Go to the user record and check the box for Manage Public Templates.

Go to the email templates and manually share each with the specific users.

UC has Public Read/Write Organization-Wide Default Sharing fro Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?

Remove Edit access on Accounts from the custom Marketing profile.

Assign a permission set to Marketing users which removes Edit Permission.

Change Organization-Wide Default Sharing to Public Read Only.

Separate the Marketing role hierarchy from the Sales role hierarchy.

UC uses Accounts in its Sales process but only some users have access to them. New users required Read access to Accounts. Two of the new users require Edit access as well. How should an Administrator configure access for the new users?

Create a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.

Create sharing rule for Account View access and another sharin grule for Edit access to specific users.

Create a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.

Create a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.

Previous UC sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these account for 1-3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?

Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York

Create a new Profile for these users with criteria based on Billing State equals New york

Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York

Create a new Account folder for these users with criteria based on Billing State equals New York

A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?

The user is attempting to log in with the wrong username

The user is attempting to log in outside of the profile login hours

The user is attempting to log in with the wrong password

The user is attempting to log in outside of the profile IP login range

UC tracks both customer issues and user issues. A customer issue can be logged as: - new - working - closed A user issue can be logged as: - new - waiting for reply - closed Which features should a system administrator use to track both case types?

Support Processes and Record Types.

Automated Case Users and Workflows.

Process Builder and Page Layouts.

UC has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Case into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?

Create Assignment Rules based on the picklist values to move Cases to a Queue.

Create an Escalation Rule entry for each picklist value and set to zero minutes.

Create Record Type for each picklist value and assign to each product team's profile.

Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.

What is a capability of Salesforce knowledge?

Knowledge allows an organization to share articles with partner portal users.

Knowledge uses data categories and roles to make articles visible to specific users.

Knowledge only allows a single article type across all data categories.

Knowledge automatically creates a solution for each new article.

Which statement about Community experts is true?

Community experts can be designated for Salesforce Ideas or Answers

Community experts are designated by an icon

Community experts can delete inappropriate community content

Community experts can manage Salesforce Ideas categories

What is the purpose of the Service Cloud (customer) portal?

To provide Web self-service by exposing Knowledge articles.

To allow customers to log and check the status of cases online

To share support reports and dashboards with high-profile accounts

To allow partners to access contact records for case collaboration.

UC has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

Add a new related list for Regulations to the Sales Account Page Layout.

Add a new custom link for Regulations to the Sales Account Page Layout.

Add a new action for Regulations to the Sales Account Page Layout.

Add a new section for Regulations to the Sales Account Page Layout.

Sales representatives at UC often schedule in person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings in the Account, Contact, or Opportunity page layouts, as well as adding this data to reports. Which method should a System Administrator use to solve this business request?

Add a new value to the Type field on Accounts, Contacts, and Opportunities.

Have the user manually enter the meeting details in the Account comments.

Add a new value to the Type field on Task user for Accounts, Contacts, and Opportunities.

Have the user manually enter the meeting details in the Description field on Accounts, Contact, and Opportunities.

A system administrator at UC created a new account record type. However, sales users are unable to select the new record type when creating new accounts records. What are two possible reasons for this? Choose 2.

The record type has NOT been added to the sales user profile.

The record type has NOT been activated.

The record type does NOT have an associated page layout.

The record type has NOT been set as the default record type.

SFDC Admin Reviewer

Authored by romano borabo

Information Technology (IT)

Professional Development

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MULTIPLE SELECT QUESTION

20 sec • 1 pt

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal?

Add customers to private Chatter groups

Add customers to libraries

Create opportunity teams for customers

Use chatter files to share presentations

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What should an administrator consider when setting up Case Feed?

Chatter Feed tracking must be enabled for the case object.

Case Feed requires the Service Cloud User feature license.

The Use Case Feed permission is automatically active for all profiles.

Case Feed replaces the standard case detail page by default.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

High-priority accounts at UC have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer interactions. How should the Administrator meet these requirements?

Log a separate Task, Call, or Activity on the Account.

Post customer interaction in Chatter on the Account.

Log a case in the Account.

Type comments into the Notes section on the Account.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Each account may or may not have related contacts.

Each contact must have a related account.

Each account must not have related contacts.

Each contact may or may not have a related account.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

UC has just restructured its Sales Department. Records that the sales manager expects to see are NOT showing up in the new Opportunity Report. Which three questions should the administrator ask to troubleshoot this issue? Choose 3.

Did the sales manager star form a copy or clone of an existing report?

Do owners of all records have Roles and correct Territory

Have the owners of the record been frozen?

Do the records the sales manager expects to see match the filter criteria?

Are records still being shared with the sales manager?

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Which two dashboard components are populated with data from the grand total of a custom report? Choose 2.

Gauge

Table

Chart

Metric

MULTIPLE SELECT QUESTION

20 sec • 1 pt

UC wants to customize basis Salesforce Reports using Lightning Experience. In which two ways can Reports be customized? Choose 2.

Add a chart

Add a Lightning Component

Add a filter

Add links to external pages

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