Max b2+ customer

what`s the word?

/daɪˈrekt/

what`s the word?

/ˈkɒn.fɪ.dənt/

what`s the word?

/ʃaɪ/

what`s the word?

/ˈplez.ənt/

what`s the word?

/əˈɡres.ɪv/

what`s the word?

/ˈsen.sə.bəl/

what`s the word?

/kɑːm/

what`s the word?

/ˈpeɪ.ʃənt/

The support agent remained ​ (a)   while explaining the refund policy to the frustrated customer.

Some ​ (b)   customers prefer to send emails instead of speaking directly about their complaints.

Even when dealing with difficult complaints, it's important to maintain a ​ (c)   tone.

The customer was very ​ (d)   about their dissatisfaction with the delayed delivery.

• direct
• confident
• pleasant
• shy

An ​ (a)   tone from the client made it harder to resolve the issue calmly.

Staying ​ (b)   under pressure helps service representatives handle angry customers more effectively.

Some problems take time to solve, so being ​ (c)   is essential in customer service.

• aggressive
• calm
• patient