Chapter 5 ESP121

1. Which of the following statements about communication in today's workplace is correct?

• Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
• Individuals are using more mobile electronic devices to communicate with others.
• Because individuals are more dispersed, messages are longer and less frequent.
• Because of social media networks, today's communication includes more one-on-one conversations.

2. Which statement about the use of e-mail in today's workplace is correct? 

• Workers report spending about three hours per day on work email.
• Businesses use memos more frequently than e-mail messages to communicate internally with employees
• Only managers and top-level business executives use e-mail to communicate with others.
• Today's workers spend very little time writing e-mail messages.

3. Which of the following is an effective strategy for controlling your e-mail inbox?

• Read and respond to each message within 10 minutes.
• Check your e-mail only in the mornings.
• Check your e-mail at set times during the day.
• Ask your co-workers not to e-mail you unless it's urgent.

4. Which of the following is an appropriate situation for sending an e-mail message in a business context?

• Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
• Jane found a great political joke she wants to share with her colleagues.
• Chris must send the monthly sales data to his department.
• Maggie needs to vent her frustrations about working conditions to her shift supervisor.

5. Which of the following is an effective subject line?

• PARKING PERMITS
• Staff Meeting
• Please Respond to Job Satisfaction Survey
• Important! Please Read Now

6. What is the current advice on the use of a greeting on business e-mails?

• Omit greetings because they make an e-mail appear too casual.
• Add a greeting only when forwarding an e-mail with a lengthy header.
• Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
• Begin with a greeting to provide a visual cue and to show friendliness.

7. Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?

• Recently, the management staff discussed our process for submitting work hours.
• A new procedure for submitting work hours will go into effect on April 1.
• Are you in the mood to try something a little different?
• We all hate when procedures change, but sometimes change is needed.

8. Which of the following will help improve the readability of an e-mail message’s body section?

• Including a friendly salutation
• Using numbered or bulleted lists
• Writing ideas in long, well-developed paragraphs
• Starting the message indirectly

9. Which of the following should be included in an effective email closing?

• An action statement with due dates and requests
• A promise to follow up later
• A reminder of the sender’s credentials and expertise
• A specific timeframe in which the sender should reply

10. The final element of an e-mail message should be _______.

• your name and full contact information
• a witty phrase and your name
• the name of the business or organization only
• an attachment