
Training
Authored by Mariana Mariana
Hospitality and Catering
Professional Development
Used 1+ times

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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As a Heartist, what should you ask to confirm a guest’s membership?
Their favorite room type
Their ALL membership number
Their date of last stay
Their payment method
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should a Heartist do to acknowledge a loyal member?
Offer them a standard discount
Ignore membership status
Personally thank and recognize their preferences using ACDC
Upgrade their room without asking
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which action is part of the "Reward" promise for Heartists?
Provide housekeeping services
Deliver and explain ALL member benefits
Check guest reviews online
Process payments quickly
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which mindset should Heartists use to create delightful experiences?
Fixed mindset
Growth mindset
Cost-saving mindset
Traditional mindset
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not one of the 5 Loyalty Promises?
Confirm
Empower
Celebrate
Acknowledge
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one action Heartists should take under the “Succeed” promise?
Ignore loyalty targets
Track loyalty goals and support colleagues
Focus only on their own performance
Avoid sharing feedback
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