Salesforce

Salesforce

Professional Development

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33 Qs

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Salesforce

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Assessment

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Professional Development

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Malibu de León

Used 2+ times

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33 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is one of the main advantages of using Knowledge Articles in Salesforce?

Encourages internal knowledge sharing

Helps advisors make accurate decisions

Enhances resolution speed and efficiency

All of the above

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which articles can advisors use as references?

Only those approved by Unilever

Any article accessible via Unilever websites

All available articles

Articles marked as 'Published'

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why are Meta Tags added to Knowledge Articles?

To meet formatting requirements

To share globally

To suggest relevant articles for cases

To group similar articles

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the correct naming convention for creating a Knowledge Article?

Brand - Knowledge Article Title - (Country ISO code)

Brand - Reason Code - (Country ISO code)

Brand - Case Study - (Country ISO code)

rand - Product - (Country ISO code)

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where can you access Knowledge Articles in Salesforce?

Dashboard

Cases

Knowledge Articles

Knowledge

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What priority should be assigned to critical and sensitive cases?

Low

Medium

High

Extremely High

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why should you set your default country in Salesforce?

To reflect your location

To ensure accurate country data in cases

Both A and B

None of the above

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