CHAPTER 1: AN OVERVIEW OF LOGISTICS

Logistics clearly contributes to ___________ and ___________ utility.

• a. time; place

• b. form; time

• c. place; form

• d. possession; time

• e. none of the above

___________ utility refers to the value or usefulness that comes from a customer being able to take possession of a product

• a. Time

• b. Place

• c. Form

• d. Possession

___________ utility refers to having products available where they are needed by customers

• a. Possession

• b. Time

• c. Place

• d. Form

4. All of the following are types of economic utility, except:

• a. Time

• b. Production

• c. Place

• d. Possession

• e. All of the above are types of economic utility

5. “How well a company does what it says it’s going to do” represents ___________.

• a. efficiency

• b. productivity

• c. leading edge logistics

• d. effectiveness

6. What concept refers to “how well company resources are used to achieve what a company promises it can do?”

• a. Efficiency

• b. Productivity

• c. Reengineering

• d. Effectiveness

7. Every customer getting the same type and level of logistics service refers to ___________.

• a. tailored logistics

• b. mass logistics

• c. effectiveness

• d. efficiency

8. Which of the following is not a reason for the increased importance of logistics?

• a. growing power of manufacturers

• b. reduction in economic regulation

• c. globalization of trade

• d. technological advances

• e. all of the above are reasons

9. Widespread reductions in economic regulation of US transportation carriers occurred in ____.

• a. 1960s and 1970s

• b. 1970s and 1980s

• c. 1980s and 1990s

• d. only the 1990s

10. The ____ concept suggests that the customer desires a product offering that is highly tailored to the customer’s exact preferences.

• a. market demassification

• b. relationship marketing

• c. customized customer

• d. niche marketing