Module 1: Introduction to Communication Skills

Which of the following is NOT a type of communication?

• Verbal

• Non-verbal

• Cooking

• Visual

What is one key model of communication?

• Linear Model

• Spiral Model

• Rectangle Model

• Cubic Model

What does the communication process begin with?

• Receiver

• Feedback

• Message

• Sender

Which of the following is an example of good communication?

• Interrupting frequently

• Active listening

• Ignoring body language

• Speaking over others

Why are communication skills important in the workplace?

• To avoid talking to others

• To confuse the listener

• To improve teamwork and productivity

• To reduce employee responsibilities

What is feedback in communication?

• The main topic

• A technical problem

• The response from the receiver

• A type of noise

Which one is a component of the communication model?

• Cloud

• Channel

• Mouse

• Database

Good communication helps to...

• Increase misunderstandings

• Strengthen relationships

• Promote silence

• Avoid teamwork

What is the 'receiver' responsible for in the communication process?

• Starting the conversation

• Encoding the message

• Decoding the message

• Sending feedback only

An example of a communication channel is...

• Email

• Fridge

• Textbook

• Keyboard