The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them, however the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?

the Assignment rule checkbox is selected by default.

The owner field is missin on the webform and email templaite.

An escalation rule is changing the case owner on case creation

Another assignment rule is giving ownership to the administrator.

Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which are able to fulfill this request? Choose 2

A user with Manage Cases permission

A user with the System Administrator profile

A user with Read permission on the account

A user with a manager role above the agent.

The administrator at Universal Containers has a screen flow that helps users create new leads when Lead Source is "Search Engine" the administrator needs to require the user to choose a specific search engined from the picklist if Lead source is not "Search Engine" this picklist should be hidded. What is the most efficient way for the administrator to complete this requirement?

Use a conditional flow in the screen element to only show Specific Search Engine field only when Lead Source is "Search Engine"

Configure a picklist for Specific Search Engine and use a validation rule to conditionally show only when Lead Source is "Search Engine"

Use an assignment element one for when Lead Source is "Search Engine"and one for everything else.

Create a picklist for specific Searh Engine and set Conditional visibility so that it is only shown when Lead Source " Search Engine"

Northern Trail Outfitters wants emails receive from customers to generate cases automatically. How should the administrator ensure that the email are sent to the correct queue?

Configure Email-to-Case so email are delivered to the correct queue.

Utilize a flow to identify the correct queue and assign the case

Create an Escalation Rule to sent cases to the correct queue

Use a custom email service to set the owner of the case upon creation

The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to view the account tab in the Salesforce org?

User profile requires permission to the Account object

Users profile requires a sharing rule for Accounts

Users roles are low in the Hierarchy

Organization-wide defaults are set to private

Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the action available on the Salesforce mobileapp?

Add the Salesforce Mobile and Lightning Experience action to the page layout

Create a custom Lightning App with the action

Include the action in the Salesforce Mobile Navigation menu

Modify compact Case page layout to include the action

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter expertsin the organization. The company has different roles and organization-wide default for Opportunity is set to private. How should the administrator accomplish this?

Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule

Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule

Enable teritory management assign the subject matter experts to the same teritory and give them access to the records with manual sharring

Change the organization-wide default for the Opportunity from Private to Public Read/Write to open up access for the subject matter experts.

Dream house Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Create two page layouts. Use processes and record types to display the appropriate picklist values.

Create two page layouts, one with a House Status field and the other with a Condominium Status field.

Create one page layout. Use record types to ensure the proper status picklist values display.

Create one page layout. Use business processes to ensure the proper status picklist values display.

The VP of Sales of AW Computing would like sales reps to check in with their top Account every Monday. The VP would like a dashboard component to show the status of the check-ins. What should the administrator configure to remind the reps to contact their account?

Enable the creation of recurring tasks

Add the email action to the page layout

Use the process email alert on the account

Create a time-based workflow task

Cloud kicks wants to track shoe designs by products because there can be multiple designs to one product across various stages. They need to know how many designs have been create for a given product on the product record. Which two steps should the administrator configure to meet this requirement? Choose 2 answers

Add a custom master-detail field for shoe designs on the Product object.

Create a custom object for shoe designs.

Configure a custom lookup field for shoe designs on the Product object.

Use the standard object for designs.

Northern Trail Outfitters has two different sale proccesses one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?

Separate record types and sales processes for the different types of opportunities.

Validation rules that ensure that users are entering accurate sales stage information.

Public groups to limit record types and sales processes for opportunities.

Different page layouts that control the picklist values for the opportunity types.

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select Appropriate email for each rule entry

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals.

Einstein Search Personalization

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series. How should the administrator set up the Campaign to simplify reporting?

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

Add different record types for the monthly event types.

Create individual Campaigns that all have the same name.

Configure campaign Member Statuses to record which event members attended.

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings?

Set the redirect policy to Redirect with a warning to the same page within the domain.

Set the login policy to prevent login from https://login.salesforce.com

Set the Redirect policy to Do Not redirect.

Set the login policy to require login from https://nto.my.salesforce.com

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element?

Use the equals operator and {!$GlobaIConstant.True> as the value.

Use the contains operator and "High Value Customer" as the value.

Use the contains operator and {!$GlobalConstant.False} as the value.

Use the equals operator and "High Value Customer" as the value.

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward stages but unable to enter previous stage. Which three options should the administrator use to address this need? Choose Three answers

Use Flow to mark fields required.

Mark fields required on the page layout.

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address this issue?

Use a fault connector and display a screen with text explaining what went wrong and how to correct it.

Create a permission set to allow users to bypass the error.

Remove validation rules so that the users are able to proceed without complete records.

Uncheck the End User Flow Errors box in Setup.

Northern Trail Outfitters wants to update data with indormation from their data warehouse. What should an adminstrator do to accomplish this?

Use an external object to match records between the systems

Use an external ID field to match records between the systems.

Use the data loader to match records between the systems.

Use an unique ID field to match records between the systems.

Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account?

Shipments should have a lookup to Account.

Accounts should have a master-detail to Shipments.

Accounts should have a lookup to Shipments.

Accounts should have a master-detail to Shipments.

The support team at Ursa Major Solar occasionally views shipments from an application external to Salesforce. What is the best way to configure the UI to allow for this functionality?

Use external objects and add a custom tab to the Support App for support agents.

Add the Manage List Views permission for support users.

Filter a single shipment record type In the list view.

Split views are only available on standard objects.

At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers

An administrator needs to create a group to enable record sharing

The Add Record action must be configured in the group publisher.

Collaboration groups are created automatically for every department.

Object layouts should be configured to include the groups related list.

An administrator has been asked to change the data type of an auto number to text field. What should the administrator be aware of before changing the field?

Existing field values will remain unchanged.

Existing field values will be Converted.

Existing auto number field to Text is prevented.

Existing field values will be deleted.

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records. What should the administrator do to meet this requirement?

Create and assign a custom profile with delete access removed for each object.

Give the user View all access and assign them to the highest role in the role hierarchy.

Assign the standard System Administrator profile to the analytical user.

Create and assign a permission set that includes Read, Create, and Edit access

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

Enable Contacts to multiple Accounts.

Create a Junction object to track many-to-many relationship.

Create a new Contact record for each agency.

Use a partner community to track the Contacts.

SCA Reviewer Quiz

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

An Administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increaing the budget?

Hire a consultant to build the custom dashboards

Train someone on the sales and marketing teams to build dashboards

Build the dashboards manually to meet the deadline

Check the AppExchange for a prebuilt solution that can be easily customized.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?

Dependent Picklist

Validation Rules

Predefined field values

Global Value Picklists

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the pge feels clustered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

Approval Process

Workflow Rules

Flow Builder

Validation Rule

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?

Workflow rule to create recurring tasks

Flow to create recurring tasks

Turn on Recurring Activitie

Enable Creation of Recurring Tasks

Answer explanation

Recurring tasks are tasks that repeat at regular intervals, such as daily, weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administrators in the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce.References:https://help.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requierement? Choose 2 answers.

Two page layouts one record type two picklists

One record type, two profiles, one picklist

One page layout, two record types, one picklist

Two permision sets, one record type, one picklist

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The marketing team at Ursa Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on the website. They want to send different message based on the Lead Industry field value. What should an administrator configure to meet this requirement?

Create an assignment rule to email the lead

Use validation rule to trigger workflow to email the lead

Add a public group and Process Builder to email the lead

Configure an auto-response rule to email the lead

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Dream house Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?

Update the field-level security to view on fields that are updated in the process.

Check if the user in the next approver is inactive or missing

Add a delegated approver for the next approver in the process

Review the page layout to ensure the fields updated in the process are visible.

8.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?

Design a standard Campaign report and add the Value won Opportunities in Campaign field

Create a roll-up summary field on Opportunity to Campaign

Perform periodic date jobs to update campaign records

Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won

Answer explanation

This is the most appropriate and native way to deliver this information. Use a "Campaigns with Opportunities" report type. Group by Campaign. Use filters like Stage = Closed Won. Summarize Opportunity Amount to reflect revenue per campaign.

9.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

An administrator at Universal Containers has been asked to prevent some users from accessing Salesforce from outside of their networks. What are two considerations for this configuration? Choose 2 answers

Restrict U2F Security Keys on the profiles to enforce login hours

Enforce login IP Ranges on Every request on the profile must be selected to enforce IP restrictions

Assign single sign-on to a permission set to allow users to login when outside the network.

IP address restrictions are set on the profile for the org.

Answer explanation

IP address restrictions allow you to prevent users from accessing Salesforce from outside of their network. You can set IP address restrictions on the profile level or globally for the org. To enforce IP restrictions for API logins, you must select Enforce Login IP Ranges on Every Request in Session Settings. References: https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_enforce_ip_ranges.htm&type=5

10.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Universal Containers has two sales teams, Sales team A and sales team B. Each team has their own role in the hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records owned by the sales team A with sales team B?

Hierarchical sharing

Criteria base sharing

Owner based sharing

Use manual sharing

SCA Reviewer

65 questions

An Administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increaing the budget?

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?

The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the pge feels clustered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?

Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requierement? Choose 2 answers.

The marketing team at Ursa Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on the website. They want to send different message based on the Lead Industry field value. What should an administrator configure to meet this requirement?

Dream house Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?

This is the most appropriate and native way to deliver this information. Use a "Campaigns with Opportunities" report type. Group by Campaign. Use filters like Stage = Closed Won. Summarize Opportunity Amount to reflect revenue per campaign.

An administrator at Universal Containers has been asked to prevent some users from accessing Salesforce from outside of their networks. What are two considerations for this configuration? Choose 2 answers

Universal Containers has two sales teams, Sales team A and sales team B. Each team has their own role in the hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records owned by the sales team A with sales team B?

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