G10_EDPM_EOY_2025

A company distributes a formal letter to multiple clients, personalized for each.

What MS Word feature helps automate this process?

• Mail Merge

• AutoFormat

• Macros

• Header/Footer

During a presentation, a supervisor refers to a diagram showing levels of authority in a company. Which display is being used?

• Flowchart

• Pie chart

• Organizational chart

• Bar graph

A letter has all its components aligned to the left with no indentations.
Which format is being used?

• Semi-blocked

• Fully-blocked

• Indented

• Simplified

A manager wants to visually represent the steps in a manufacturing process.
What type of display should be used?

• Flowchart

• Line Graph

• Pie Chart

• Network Diagram

A file needs to be stored permanently and quickly accessed later.
Which type of storage should be used?

• RAM

• CPU

• SSD

• ALU

The letterhead of a business letter usually contains which information?

• Date, greeting, and closing

• Sender’s logo, address, and contact information

• Recipient’s details

• Only the company’s name

A letter includes the phrase “Yours sincerely” and is addressed to Mr. James.
What part of the letter does this refer to?

• Complimentary close

• Salutation

• Subject line

• Body

A printer constantly jams and produces poor quality prints.
What is the best maintenance step?

• Run disk defragmenter

• Clean the print head and rollers

• Delete system files

• Upgrade Windows

In a report, a source is cited at the end of the document.
This is an example of______.

• footnote

• hyperlink

• endnote

• caption

Which of the following is both an input and output device?

• Printer

• Scanner

• Touchscreen

• Microphone