Business Communication - Chapter 2

What's informal communication network?

• factors that hinder the communication process

• a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

• the movement of information within the company structure

• a network of communication flow typified by the formal organisational chart; dictated by the technical, political, and economic environment of the organisation.

Which of the following is feedback to the requests and actions of supervisors and involves risk to an employee?

• Downward communication

• Upward communication

The following behaviour "Using position or power to treat others badly in the workplace" is

• illegal and unethical

• legal and ethical

• legal, yet unethical

• Illegal, yet ethical

Which of the following represents the appreciation stage?

• an individual begins to experience a genuine tolerance of different points of view

• an individual begins to exhibit some conscious effort to learn why people are the way they are

• an individual displays and posses the capacity for gathering knowledge about different cultures

Which of the following is NOT an example of diversity challenges?

• Language barriers

• Personal values

• Gender issues

• Age

• Nonverbal differences

What is Horizontal communication?

• messages intended for recipients within the organisation

• messages directed to recipients outside the organisation

• interactions between organisational units on the same hierarchical level

Which of the following is NOT a cause of illegal and unethical behaviour?

• obsession with personal advancement

• expectation of not getting caught

• unwillingness to take a stand for what is right

• excessive emphasis on profits

• gender issues

What's meant by kinesics?

• the study of body language, which is not universal, but, instead, learned from one's culture

• the study of cultural space requirements

• the study of how a culture perceives time and its use

The following behaviour "Calling in sick in order to go to the beach" is

• legal and ethical

• Illegal yet ethical

• legal yet unethica

• illegal and unethical

Which of the following is NOT a level of global communication competence?

• Appreciation

• Awareness

• Application

• Internalisation

• Adaptation