Business Communication - Chapter 2

Business Communication - Chapter 2

University

20 Qs

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Business Communication - Chapter 2

Business Communication - Chapter 2

Assessment

Quiz

Other

University

Practice Problem

Hard

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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What's informal communication network?

factors that hinder the communication process

a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

the movement of information within the company structure

a network of communication flow typified by the formal organisational chart; dictated by the technical, political, and economic environment of the organisation.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is feedback to the requests and actions of supervisors and involves risk to an employee?

Downward communication

Upward communication

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The following behaviour "Using position or power to treat others badly in the workplace" is

illegal and unethical

legal and ethical

legal, yet unethical

Illegal, yet ethical

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following represents the appreciation stage?

an individual begins to experience a genuine tolerance of different points of view

an individual begins to exhibit some conscious effort to learn why people are the way they are

an individual displays and posses the capacity for gathering knowledge about different cultures

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT an example of diversity challenges?

Language barriers

Personal values

Gender issues

Age

Nonverbal differences

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is Horizontal communication?

messages intended for recipients within the organisation

messages directed to recipients outside the organisation

interactions between organisational units on the same hierarchical level

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT a cause of illegal and unethical behaviour?

obsession with personal advancement

expectation of not getting caught

unwillingness to take a stand for what is right

excessive emphasis on profits

gender issues

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