
Business Communication - Chapter 2
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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What's informal communication network?
factors that hinder the communication process
a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs
the movement of information within the company structure
a network of communication flow typified by the formal organisational chart; dictated by the technical, political, and economic environment of the organisation.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is feedback to the requests and actions of supervisors and involves risk to an employee?
Downward communication
Upward communication
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The following behaviour "Using position or power to treat others badly in the workplace" is
illegal and unethical
legal and ethical
legal, yet unethical
Illegal, yet ethical
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following represents the appreciation stage?
an individual begins to experience a genuine tolerance of different points of view
an individual begins to exhibit some conscious effort to learn why people are the way they are
an individual displays and posses the capacity for gathering knowledge about different cultures
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT an example of diversity challenges?
Language barriers
Personal values
Gender issues
Age
Nonverbal differences
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is Horizontal communication?
messages intended for recipients within the organisation
messages directed to recipients outside the organisation
interactions between organisational units on the same hierarchical level
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is NOT a cause of illegal and unethical behaviour?
obsession with personal advancement
expectation of not getting caught
unwillingness to take a stand for what is right
excessive emphasis on profits
gender issues
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