Objectives of Emotional Intelligence Session WEEK 7 JAN24B

Emotional intelligence (EI) is:

• The ability to recognize, understand, and manage our own emotions and the emotions of others.

• A measure of academic intelligence.

• The capacity to memorize large amounts of information.

• A test of physical strength.

The benefits that emotional intelligence (EI) holds for managers/leaders include:

• Improved communication and decision-making

• Increased technical skills only

• Reduced need for teamwork

• Decreased employee motivation

Identifying your own level of emotional intelligence (EI) can be done by:

• Reflecting on your emotions and behaviors in various situations

• Ignoring your feelings and focusing only on logic

• Relying solely on others' opinions about you

• Assuming you have high EI without self-assessment

Fill in the blank: Emotional Intelligence (EQ) is defined as the ability to identify, assess, and control one's own emotions, the emotions of others, and that of ________. (Goleman)

• groups

• animals

• machines

• plants

What is Self Awareness? Fill in the blank: Self Awareness is recognising and understanding our moods, our emotions and our ________.

• drivers

• clothes

• hobbies

• pets

Self Awareness affects others by:

• Improving relationships and communication

• Making people less empathetic

• Causing misunderstandings

• Encouraging selfish behavior

What is Self Regulation? Fill in the blank: Self Regulation is the ability to control or redirect ________ and moods.

• impulses

• thoughts

• actions

• dreams

Which of the following is an example of Self Regulation?

• Acting without thinking

• Thinking before acting

• Ignoring your emotions

• Not recognising your moods

Fill in the blank: Empathy is the ability to understand the ________ make up of others.

• emotional

• physical

• financial

• cultural

Fill in the blank: Empathy involves being skilful in treating people according to their ________ reactions.

• emotional

• physical

• financial

• technical