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ServiceNow Quiz

Authored by 22ME1A4910 NAVYA-IOT

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University

102 Questions

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ServiceNow Quiz
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

when using the CI dependency view, how would you view the relationship between one CI and another CI?

right click, view relationship

Click on the plus to expand cluster

click down arrow, view relationship

Hover on connection line

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

the customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records?

Offering. None

None. Offering

Offering. Name

Offering

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. how would you approach this requirement?

Set who will receive to subscribable

on the send to tab, add caller field, dot walk to caller's manager to add manager.

Create workflow and include a notification in the workflow

on who will receive tab, select copy manager checkbox.

on who will receive tab, add caller field, dot walk to caller's Manager to add managers.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of rules specify which user groups are responsible to work on different types of tasks?

On call

Assignment

Routing

Calendar

Escalation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

using the module. system properties> my company. what branding options are available?

banner image, banner text, colour scheme

company name, company logo

banner image, banner text

company name, company logo, colour scheme

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From form designer, how would you define a section, so it displays as a tab?

Click the gear and check the tab option

Click context menu > configure tabs

add .tab to the end of the section name

add _tap to the end of the section name

name the section

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A subject matter expert routinely receives task which have been worked by first and level support before receiving the assignment. what could you suggest, to make it easier for the expert to read only the work notes in the activity log?

click contexts menu > work notes view

click funnel icon and select only work notes

click Context menu > history

click personalise icon and select activity stream

right click form header > form layout > add work note section

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