ServiceNow Quiz

when using the CI dependency view, how would you view the relationship between one CI and another CI?

• right click, view relationship

• Click on the plus to expand cluster

• click down arrow, view relationship

• Hover on connection line

the customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records?

• Offering. None

• None. Offering

• Offering. Name

• Offering

Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. how would you approach this requirement?

• Set who will receive to subscribable

• on the send to tab, add caller field, dot walk to caller's manager to add manager.

• Create workflow and include a notification in the workflow

• on who will receive tab, select copy manager checkbox.

• on who will receive tab, add caller field, dot walk to caller's Manager to add managers.

What type of rules specify which user groups are responsible to work on different types of tasks?

• On call

• Assignment

• Routing

• Calendar

• Escalation

using the module. system properties> my company. what branding options are available?

• banner image, banner text, colour scheme

• company name, company logo

• banner image, banner text

• company name, company logo, colour scheme

From form designer, how would you define a section, so it displays as a tab?

• Click the gear and check the tab option

• Click context menu > configure tabs

• add .tab to the end of the section name

• add _tap to the end of the section name

• name the section

A subject matter expert routinely receives task which have been worked by first and level support before receiving the assignment. what could you suggest, to make it easier for the expert to read only the work notes in the activity log?

• click contexts menu > work notes view

• click funnel icon and select only work notes

• click Context menu > history

• click personalise icon and select activity stream

• right click form header > form layout > add work note section

what is the best way to learn about performance analytics?

• use the ServiceNow wiki

• schedule a demo with ServiceNow sales team

• take a service now performance analytics course on now learning

• activate the plugin on your production environment and start the default data collectors.

for a customer's inventory application, several inventory applications fields on a needed-on inventory ticket. this ticket will be assigned to inventory support team members. how would you start to implement this requirement?

• create inventory table as a new base table. then add inventory specification fields as needed.

• create inventory table with the inventory specification fields. in create view between the inventory and task table.

• create the inventory table with the inventory specification fields. then create many to many relationships between the inventory and the task table.

• create inventory table as an extended table from the task table. then add the inventory specification fields, as needed.

when using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report?

• click on the paper icon and select create new.

• click on the down triangle and select insert and stay

• click on the properties tab and select save as

• click on context menu and select insert and stay

• click on the funnel icon and create copy