Agentforce Specialist Set 3 and 4

Question 1 Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?

• A. Einstein Email Replies
• B. Einstein Generative Service Replies for Email
• C. Einstein Service Replies for Email

Question 2 A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

• A. Einstein Lead follow-up
• B. Einstein Sales Assistant
• C. Prompt Builder

Question 3 A data science team has trained an XGBoost (eXtreme Gradient Boosting) classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO). How should the Agentforce Specialist set this up?

• A. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
• B. Create the serving endpoint in Databricks, then configure the model using Model Builder.
• C. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.

Question 4 Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

• A. General Q&A topic and Knowledge Article Answers action.
• B. General CRM topic and Answers Questions with LLM Action.
• C. General FAQ topic and Answers Questions with Knowledge Action.

Question 5 Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

• A. Ask it to role-play as a character in the prompt template to provide more context to the LLM.
• B. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
• C. Include multiple-choice questions within the prompt to test the LLM's understanding of the context.

Question 6 Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

• A. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.
• B. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
• C. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

Question 7 Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

• A. Review that the custom action Is assigned to an Agent.
• B. Ensure the input and output types are correctly chosen.
• C. Review the action Instructions to ensure they are unique.

Question 8 An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

• A. Use only change sets because the Salesforce CLI does not currently support the deployment of agent- related metadata.
• B. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.
• C. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

Question 9 A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

• A. Invoke a flow which makes a call to external data to create a Knowledge article.
• B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
• C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Question 10 Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?

• A. Turn on Service AI Grounding, Grounding with Case, and Service Replies.
• B. Turn on Service AI Grounding and Grounding with Knowledge.
• C. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.