Agentforce Specialist Set 6

1. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

• A. Agent Event Logs dashboard.
• B. AI Audit and Feedback Data dashboard.
• C. User Utterances dashboard.

2. Universal Containers (UC) wants to implement an AI-powered customer service agent that can: Retrieve proprietary policy documents that are stored as PDFs. Ensure responses are grounded in approved company data, not generic LLM knowledge.What should UC do first?

• A. Set up an Agentforce Data Library for AI retrieval of policy documents.
• B. Expand the AI agent's scope to search all Salesforce records.
• C. Add the files to the content, and then select the data library option.

4. An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

• A. Apex Trigger
• B. SOQL
• C. Flows

5. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.What should An Agentforce recommend to resolve the issue?

• A. Enable data masking for sandbox refreshes.
• B. Configure data masking in the Einstein Trust Layer setup.
• C. Add new data masking rules in LLM setup.

6. A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

• A. Monitor and refine the template based on user feedback.
• B. Use the Prompt Builder Scorecard to help monitor.
• C. Periodically change the templates grounding object.

7. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

• A. Turn on Agent.
• B. Turn on Einstein Generative AI.
• C. Turn on Prompt Builder.

8. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

• A. Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
• B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
• C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

9. In Model Playground, which hyperparameters of an existingSalesforce-enabled foundational model can An Agentforce change?

• A. Temperature, Frequency Penalty, Presence Penalty
• B. Temperature, Top-k sampling, Presence Penalty
• C. Temperature, Frequency Penalty, Output Tokens

10. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.How should An Agentforce apply the power of conversational AI to this use case?

• A. Create a Flex prompt template in Prompt Builder.
• B. Create a custom copilot action which calls a flow.
• C. Configure the Integration Flow Standard Action in Agent.

11. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.In the score of 1 indicate?

• A. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
• B. The response is not toxic.
• C. The response is the most toxic.