Agentforce Specialist Set 7

1. Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent.

• A. SDR Agent must be deployed in the Messaging channel.
• B. SDR Agent only works in the Email channel.
• C. SDR Agent must also be deployed on the company website.

2. Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

• A. Product recommendation prediction
• B. Customer churn prediction
• C. Contract Renewal Date prediction

3. Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters. What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

• A. Use Model Playground to create a model configuration with the specified parameters.
• B. Manually add the hyperparameters to the new template.
• C. Revert to using the standard template without modifications.

4. Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

• A. Agentforce does not have the permission to delete the user's records.
• B. Agentforce Delete Record Action permission is not associated to the user.
• C. Agentforce does not have a standard Delete Record action.

5. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

• A. Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.
• B. Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
• C. Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

6. An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.Opportunity Products -Events near the customer -Tone and voice examples -How should the AI Specialist obtain related items?

• A. Call a prompt initiated flow to fetch and ground the required data.
• B. Utilize a standard email template and manually insert the required data fields.
• C. Create a flex template that takes the records in question as inputs.

7. An AI Specialist configured Data Masking within the Einstein Trust Layer.How should the AI Specialist begin validating that the correct fields are being masked?

• A. Use a Flow-based resource in Prompt Builder to debug the fields merge values using Flow Debugger.
• B. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
• C. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

8. Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment.Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

• A. Predictive model and generative model
• B. Predictive model
• C. Generative model

9. An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.Which grounding technique should the AI Specialist use?

• A. Automatic grounding using Draft with Einstein feature
• B. Ground with Apex Merge Fields
• C. Ground with Record Merge Fields

10. The marketing team at Universal Containers is looking for a way to personalize emails based on customer behavior, preferences, and purchase history.Why should the team use Einstein Copilot as the solution?

• A. To generate relevant content when engaging with each customer
• B. To analyze past campaign performance
• C. To send automated emails to all customers