Technical Writing Audience

What are a few of the unique technical documents Rose

mentions in her "Who is the User" chapter? [Click all that apply.]

• documents, websites, apps

• election technologies

• YouTube tutorials

• None of these is correct

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According to Rose's "Who is the User?" chapter,

which of these technical writing strategies is correct?

• Write what you know.

• Write for your audience.

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In her chapter, Rose compares how (3) different professionals

in the same field might utilize technical information in their own unique ways.

What is the sample she presents?

• A Human Resources Hiring System

• A University Scheduling App

• An Electronic Medial Record

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For technical writers exploring their audience's needs, Rose suggests (6) questions to ask, including:

"What is the audience's existing knowledge about the subject?" [True or False]

• True

• False

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What is one way to eliminate bias in technical writing, according to Rose's chapter?

• Ask users to help who are all from the same group (same age, gender, interests, etc.)

• Try to judge the user based on your own experiences.

• Meaningfully include users during the design process.

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Rose mentions that technical communicators don't always have to

gather NEW data from users for a project. What other steps can they take to learn more

about an audience? [Click all that apply.]

• Interview stakeholders and internal experts.

• Review internal data of a company.

• Search social media data from a particular organization.

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In her chapter, "Who is the User?," Rose encountered unethical behavior

when an organization wanted to misuse the data she collected from users she surveyed.

What was the unethical behavior she had to deny?

• The organization wanted to use outdated research results to skew the data in their favor.

• The organization wanted to survey their own employees even if they did not want to participate.

• The organization wanted to use positive comments from research data to use in their marketing materials.

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Luckily for us, technical communicators can potentially have higher margins of error in their research results. For instance, to achieve only a 1% margin of error for a quantitative survey, researchers need 6,000 participants. On the other hand, a 20% margin of error can be acceptable for some usability testing.

This would require how many participants?

• 8

• 18

• 20

• 30

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Rose notes that when technical writers learn enough about their audience,

they can create ___________.

These mimic real users with unique needs navigating a website, for instance.

• personas

• people

• testing graphs

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In the "Audience Analysis" chapter, the author notes that:

"In reality, the lack of ____________ is one of the root causes of most of the problems you find in professional, technical documents—particularly instructions where it surfaces most glaringly."

• project management

• audience analysis

• team effort

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