Hard Skills vs. Soft Skills MAY 24C CV WORK RELATED LEARNG WK 8

The difference between hard skills and soft skills is:

• Hard skills are technical abilities, while soft skills are interpersonal qualities.

• Hard skills are about communication, while soft skills are about machinery.

• Hard skills are only needed for creative jobs, while soft skills are for technical jobs.

• Hard skills are less important than soft skills in all careers.

Fill in the blank: Hard skills are specific, teachable abilities that can be _______ and measured.

• quantified

• ignored

• guessed

• avoided

How are hard skills typically acquired?

• Through informal conversations

• Through formal education, training programs, or on-the-job experience

• By guessing

• By watching TV

Hard skills are also known as _______.

• technical skills

• soft skills

• interpersonal skills

• creative skills

In an office environment, hard skills may involve proficiency in which of the following?

• Microsoft Excel

• Project management tools

• Data analysis software

• All of the above

Each position in every company will require a unique hard skills list. For example, an accountant needs to know how to reconcile bank statements, while that knowledge is unnecessary for a _________.

• developer

• chef

• nurse

• teacher

Fill in the blank: Soft skills, also known as ________ or people skills, refer to the personal attributes and qualities that enable individuals to effectively interact and communicate with others in the workplace.

• interpersonal

• technical

• mechanical

• analytical

Which of the following is NOT mentioned as a benefit of soft skills in the workplace?

• A) Building strong relationships

• B) Resolving conflicts

• C) Fostering teamwork

• D) Increasing technical knowledge

Fill in the blank: Soft skills contribute to overall job performance and career success by enhancing one's ability to ________, lead, and adapt to changing environments.

• collaborate

• calculate

• memorize

• compete

In a retail setting, soft skills may include ________, empathy, and persuasive communication to engage customers and address their needs.

• active listening

• inventory management

• cash handling

• shelf stocking