Sales Mindset
Quiz
•
Other
•
Vocational training
•
Medium
Lemon Pharmacy
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main goal of Consultative Selling?
A. Selling as many products as possible
B. Solving customer problems
C. Promoting company products
D. Reducing customer complaints
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In communication, which element carries the most impact?
A. Words (Verbal)
B. Tone of Voice (Vocal)
C. Body Language (Visual)
D. Volume of Speaking
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the WWHAM protocol help with?
A. Promoting sales
B. Understanding customer needs
C. Identifying product discounts
D. Improving pharmacist’s image
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long do first impressions usually last?
A. 2 minutes
B. 5 seconds
C. 20 seconds
D. 1 minute
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of Engaged Listening?
A. Repeating customer words
B. Interrupting for faster service
C. Taking notes silently
D. Maintaining eye contact and nodding
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct order of the 5-step sales process?
A. Opening – Probing – Understanding – Closing – Covering
B. Opening – Probing – Covering – Understanding – Closing
C. Opening – Probing – Understanding – Covering – Closing
D. Probing – Opening – Covering – Closing – Understanding
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What’s the correct way to improve verbal communication?
A. Use technical terms frequently
B. Avoid eye contact
C. Paraphrase and find common ground
D. Speak quickly to save time
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