MIS CHAPTER 2

Identifying customers is a business process handled by the human resources function

• TRUE

• FALSE

One example of a business process is shipping a product to a customer

• TRUE

• FALSE

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business

• TRUE

• FALSE

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources

• TRUE

• FALSE

A DSS is most commonly used by the operations management level of an organization.

• TRUE

• FALSE

You would use an MIS to help determine if your business should introduce a new product line.

• TRUE

• FALSE

For nonroutine decision making, senior managers rely on management information systems.

• TRUE

• FALSE

Most transaction processing systems use sophisticated mathematical models or statistical techniques

• TRUE

• FALSE

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance

• TRUE

• FALSE

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

• TRUE

• FALSE