Credit Check Quiz

Is it mandatory while running a credit check that we confirm customer's address tenure as the customer needs to be a resident on the same address for more than 6 months for home services?

• TRUE

• FALSE

Team member ran a credit check with incorrect details (example-incorrect digits for DL, DOB etc). Which type of an alert this would generate?

• Professionalism

• Privacy

• Call Summary

• Regulatory

What all information an agent should confirm while taking Driver's License for running a credit check?

• DL Expiration

• DL Province

• DL Number

• All of the above

The agent informs the customer that we perform credit check to create an account which actually means 'that you are allowing me to proceed with your order for all 3 mobility lines'. Is this a correct credit check verbiage?

• Yes

• No

Agent informed the customer that TELUS performs Credit Check in order to create an account however, the agent missed to take Credit Check Consent from the customer. Which type of an alert this would generate?

• Privacy

• Regulatory

• Professionalism

• Regulatory

Why do we need to run a credit check?

• It helps to protect TELUS/Koodo and our customers from fraudulent activity. Someone may try to activate under a false name in order to take advantage of our services with no intention of ever paying for them.

• No Need to run Credit Check

• Only Credit bureau runs credit check

• To avoid escalations only

What should be made clear to the customer about 'Unified Credit Check'?

• We are now going to run a credit check on our system. It is important that we ensure that the information you give me today is the same information on your existing account with TELUS. Our system will automatically check your existing account and if it results in an eligible match, and fulfills credit check criteria, our system may not reach out to the credit bureau or touch your credit file. However, should there be a mismatch between the details you’ve provided, a Credit Check will be performed. Do we have your consent to go ahead?

• Do not quote that a hard check will not appear

• It is mandatory to take credit check consent, post reading the unified credit check disclaimer

• All of the above

Is it important for a customer to provide consent to unified credit check?

• TRUE

• FALSE

When asked by customer if it will be a hard check or a soft check agent said it will be a soft check? Is this a correct process to follow?

• TRUE

• FALSE

Agent did not inform about the credit check and ran a credit check on the account basis information on TBAN/Existing account. Which type of an alert this would generate?

• Professionalism

• Privacy

• Call Summary

• Regulatory