
Credit Check Quiz
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Hard
Jatin Chadha
Used 1+ times
FREE Resource
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30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it mandatory while running a credit check that we confirm customer's address tenure as the customer needs to be a resident on the same address for more than 6 months for home services?
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Team member ran a credit check with incorrect details (example-incorrect digits for DL, DOB etc). Which type of an alert this would generate?
Professionalism
Privacy
Call Summary
Regulatory
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What all information an agent should confirm while taking Driver's License for running a credit check?
DL Expiration
DL Province
DL Number
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The agent informs the customer that we perform credit check to create an account which actually means 'that you are allowing me to proceed with your order for all 3 mobility lines'. Is this a correct credit check verbiage?
Yes
No
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Agent informed the customer that TELUS performs Credit Check in order to create an account however, the agent missed to take Credit Check Consent from the customer. Which type of an alert this would generate?
Privacy
Regulatory
Professionalism
Regulatory
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why do we need to run a credit check?
It helps to protect TELUS/Koodo and our customers from fraudulent activity. Someone may try to activate under a false name in order to take advantage of our services with no intention of ever paying for them.
No Need to run Credit Check
Only Credit bureau runs credit check
To avoid escalations only
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be made clear to the customer about 'Unified Credit Check'?
We are now going to run a credit check on our system. It is important that we ensure that the information you give me today is the same information on your existing account with TELUS. Our system will automatically check your existing account and if it results in an eligible match, and fulfills credit check criteria, our system may not reach out to the credit bureau or touch your credit file. However, should there be a mismatch between the details you’ve provided, a Credit Check will be performed. Do we have your consent to go ahead?
Do not quote that a hard check will not appear
It is mandatory to take credit check consent, post reading the unified credit check disclaimer
All of the above
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