ELEMENTOS DA COMUNICAÇÃO

What are the characteristics and codes of verbal and non-verbal communication?

• Verbal communication uses words, while non-verbal communication uses gestures, facial expressions, and other non-word signals.

• Verbal communication uses only body language, while non-verbal communication uses written texts.

• Verbal communication is always informal, while non-verbal communication is always formal.

• Verbal communication does not involve language, while non-verbal communication only uses spoken words.

What are the elements of communication and how can they be identified in professional and personal dimensions?

• The elements of communication are sender, receiver, message, code, channel, and context. They can be identified in both professional and personal interactions.

• The elements of communication are only sender and receiver, and they are only relevant in professional settings.

• The elements of communication are message and channel, and they are not applicable in personal interactions.

• The elements of communication are context and feedback, and they can only be identified in written communication.

Identify barriers to communication present in daily life.

• Barriers to communication can include misunderstandings, noise, language differences, and lack of feedback.

• Barriers to communication are only present in written communication.

• Barriers to communication are always intentional acts.

• Barriers to communication do not exist in face-to-face conversations.

What is the concept of feedback in communication?

• Feedback is the process of informing the sender how the message was received and understood by the receiver.

• Feedback is the process of sending the original message to the receiver.

• Feedback is the process of creating noise in the communication channel.

• Feedback is the process of encoding the message before sending.

Some examples of means of communication mentioned in the passage are:

• Letters, telephones, and emails

• Cars, trains, and airplanes

• Mountains, rivers, and forests

• Tables, chairs, and beds

Communication can be classified depending on how the message is transmitted as:

• Verbal and non-verbal communication

• Formal and informal communication

• Internal and external communication

• Direct and indirect communication

Fill in the blank: In the workplace, verbal communication can be ______ or ______.

• oral; written

• formal; informal

• direct; indirect

• visual; auditory

An advantage of verbal communication in the workplace, according to the passage, is:

• It allows for immediate feedback and clarification.

• It eliminates the need for written records.

• It reduces the importance of listening skills.

• It ensures all messages are kept confidential.

What are 'atas' (minutes) and what is their purpose in a professional setting?

• Atas are formal documents in which opinions and decisions made in a meeting are recorded. Their purpose is to serve as an important written source of information so that professionals can carry out their activities in alignment with business objectives.

• Atas are informal notes taken during a meeting and discarded afterwards, serving no official purpose.

• Atas are financial statements used to track company expenses and revenues.

• Atas are marketing materials distributed to clients after meetings to promote products.

Which of the following should be included when preparing meeting minutes (atas)?

• The duration of the meeting

• The agenda to be discussed

• All of the above

• The names of participants

• The nature of the meeting