MGT340 QUIZ PAST YEAR

Theory Y assumes that people inherently ________.

• want to belong more than anything else

• work to satisfy hygiene factors

• want to work and can exercise self-direction

• avoid responsibility and need to be closely controlled

According to Herzberg, when ________ are adequate, people won't be dissatisfied, but they also will not be satisfied.

• affiliation needs

• achievement needs

• hygiene factors

• power needs

Which of the following suggests that there is a desire for friendly and close interpersonal relationships at work?

• need for power

• need for achievement

• need for fulfillment

• need for affiliation

People will do better when they get ________ because it helps identify discrepancies between what they have done and what they want to do.

• input

• equity

• goals

• feedback

Goal setting is more effective in cultures located in ________.

• Europe

• Asia

• North America

• South America

According to reinforcement theory, rewards are effective if they ________ a desired behavior.

• follow

• coincide with

• decrease

• precede

Behavior that is not rewarded, or is punished, is ________.

• extinguished

• less likely to be repeated

• not high on a list of priorities

• unstructured

The job characteristics model provides guidance to managers concerning ________.

• job design

• pay satisfaction

• employee selection

• collective bargaining

The importance that an individual places on a potential outcome or reward that can be achieved on the job is known as ________.

• valence or attractiveness of reward

• operant learning opportunity

• goal-setting behavior

• effort performance linkage or expectancy

What seems important to almost all workers, regardless of their national culture?

• the need for self-actualization

• the need to achieve

• the desire for interesting work

• the desire for equity