Barista Skills Quiz for Students

Which of the following is the most appropriate way to greet a customer as they enter a coffee shop?

• Ignore them until they approach the counter

• Smile and say, "Good morning, how can I help you?"

• Ask them to hurry up and order

• Only greet them if they look at you

What is the correct order for preparing an espresso-based drink?

• Add milk, pull espresso shot, steam milk

• Pull espresso shot, steam milk, add milk to espresso

• Steam milk, add syrup, pull espresso shot

• Add syrup, steam milk, pull espresso shot

Which piece of equipment must be cleaned daily to ensure the quality of coffee and safety of customers?

• Coffee grinder

• Cash register

• Chairs and tables

• Windows

What is the recommended temperature for steaming milk for a latte?

• 40°C

• 65°C

• 90°C

• 100°C

Which of the following is a key aspect of good customer service in a coffee shop?

• Making customers wait until you finish your conversation

• Listening carefully to the customer's order

• Only serving regular customers politely

• Ignoring complaints

What should you do if you spill milk on the floor while working?

• Leave it for someone else to clean

• Clean it up immediately to prevent slips

• Ignore it if no one saw

• Wait until the end of your shift

Which of the following is NOT a common coffee preparation technique?

• Pour over

• French press

• Deep frying

• Espresso

Why is it important to regularly descale the espresso machine?

• To make it look shiny

• To prevent limescale build-up and ensure proper function

• To keep it warm

• To reduce noise

Which of the following is a health and safety regulation in a coffee shop?

• Wearing open-toed shoes

• Washing hands regularly

• Using mobile phones while preparing drinks

• Leaving cleaning products near food

If you have a queue of customers, what is the best way to manage your time?

• Focus on one order at a time, ignoring the queue

• Multi-task by starting the next order while finishing the previous one

• Rush through orders without checking accuracy

• Take a break until the queue shortens