Name

Roll No.

____________ is considered as a key element of TQM

• Focus on the customer
• Employee involvement
• Continuous improvement
• All of above

ISO ______ was originally published in 1987 by the International Organization for Standardization (ISO).

• 14000
• 9000
• 2008
• 2015

Basic principles and methodology sequence of ISO 14000 series are

• Plan, Do, Act, Check
• Plan, Do, Check, Act
• Do, Act, Check, Plan
• None

The objective of ISO-9000 family of Quality management is

• Customer satisfaction
• Employee satisfaction
• Skill enhancement
• Environmental issues

The main objective of quality assurance is:

• Proof of fitness of product
• Inspection of quality of product
• Quality Compliance
• Customer satisfaction

Which department is responsible for testing raw materials and finished products?

• Stores department
• Production department
• Quality Assurance department
• Quality Control department

What does GLP stand for?

• Good Laboratory Practices
• Good Legal Practices
• Good Logistics Procedures
• Good Local Practices

Which of the following is NOT a part of Quality Assurance?

• Corrective action
• Preventive action
• Quality control
• Production