HEART

Who are our guests?

• The Beauty and the Beast

• Each other's guests

• Travel Agents and Partners

• Our cruise guests

First impressions Matter! What would you do to create a good impression?​ ​ ​ ​ ​ ​ (a)  

• Active listening to people
• get distracted when listening

Match the following

• Genuine Emotional Connection

• HOSPITALITY

• Is How We Do It

• CONSISTENT

• Unified Experience

  Across all channels

• H.E.A.R.T

• Is Who We Are

• ELEVATED

• Going Above Expectations

• THE CELEBRITY WAY

H is for? - (a)   ​

• H is for?
• Hear
• Heart

E is for?​ (a)  

• Empathize
• Elegant

A is for?​ (a)  

• Acknowledge
• Answer in a rude way

R is for ?​ (a)  

• Resolve
• Running

T is for?​ (a)  

• Take Ownership
• Turning around