Front Office Services Quiz

It is a type of reservation system that is manual and used during the pre-computer days.

• Whitey Reservation System

• Central Reservation System

• Whitney Reservation System

• Whitley Reservation System

Which of the following is NOT a role of internet in reservations?

• Facilitates seamless management of hotel offices

• It has simplified the complex system of reservations

• It enables Online Hotel Management Systems (OHMS) to help guests

• It has made reservations hard to do

This refers to the collection of items associated with a particular activity or hobby.

• Paraphernalia

• Tool

• Equipment

• Miscellaneous

It is a locked box in a hotel where valuable items can be stored.

• Folio Tray

• Locked Box

• Filing Cabinet

• Safety Deposit Box

The following are responsibilities of the Front Office EXCEPT:

• Creating guest database

• Ensuring guest anger

• Trying to sell a service

• Coordinating guest service

Mr. Jones wanted to book a restaurant outside of the ABC hotel. Which of the following personnel should Mr. Jones approach?

• Concierge

• Receptionist

• Bell Boy

• Night Audit

This refers to the recording of the guest information for official purposes.

• Guest Registration

• Guest Register

• Guest Folio

• Guest Registrar

Ms. Regine is inquiring about the accommodations offered by Millenia Hotel. What part of the registration process is she currently in?

• Verifying Guest Identity

• Pre-Registration

• Creating Registration Record

• Establishing Payment Method

Which personnel is responsible for opening the doors of guest’s vehicles on their arrival in the hotel?

• Bell Boy

• Door Boy

• Door Attendant

• Valet

Ms. Sherly is trying to pay for her hotel accommodation but she only has US Dollar Bills. Which of the following should she approach?

• Cashier

• Night Audit

• Bell Boy

• Cash Auditor