
Front Office Services Quiz
Quiz
•
Other
•
11th Grade
•
Practice Problem
•
Hard
MTI - Angelica Monique Garado Ciego
Used 4+ times
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50 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is a type of reservation system that is manual and used during the pre-computer days.
Whitey Reservation System
Central Reservation System
Whitney Reservation System
Whitley Reservation System
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a role of internet in reservations?
Facilitates seamless management of hotel offices
It has simplified the complex system of reservations
It enables Online Hotel Management Systems (OHMS) to help guests
It has made reservations hard to do
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This refers to the collection of items associated with a particular activity or hobby.
Paraphernalia
Tool
Equipment
Miscellaneous
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is a locked box in a hotel where valuable items can be stored.
Folio Tray
Locked Box
Filing Cabinet
Safety Deposit Box
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following are responsibilities of the Front Office EXCEPT:
Creating guest database
Ensuring guest anger
Trying to sell a service
Coordinating guest service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mr. Jones wanted to book a restaurant outside of the ABC hotel. Which of the following personnel should Mr. Jones approach?
Concierge
Receptionist
Bell Boy
Night Audit
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This refers to the recording of the guest information for official purposes.
Guest Registration
Guest Register
Guest Folio
Guest Registrar
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