
Quiz tentang Keluhan dan Komplen
Quiz
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Science
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Professional Development
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Practice Problem
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pernyataan atas ketidakpuasan secara tertulis maupun lisan tentang produk atau jasa disebut
Komplen
Keluhan
Jawaban a dan b benar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Manfaat dari penanganan keluhan, kecuali
Meningkatkan loyalitas customer
Meningkatkan kualitas pelayanan
Meningkatkan komplen yang lain
Meningkatkan keterampilan melayani
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Langkah langkah dalam melayani komplen adalah
Stay calm
Listen well
Acknowledge the problem
Semua benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mengakui adanya masalah, empati, dan menghindari perdebaran adalah pengertian dari..
Listen well
Acknowledge the problem
Jawaban a dan b benar
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salah satu cara menanggapi komplen bagi customer activist adalah
Tanggapi serius
Komunikasi langkah kongkret
Libatkan diskusi
Semua benar
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