Elements of Communication (20 Q)

What is the message in the given situation?

"Carla, a team leader, sends an email to her team reminding them to submit their end-of-day reports before 5 PM. One of her team members replies confirming they've submitted theirs."

• Carla, the team leader.

• A reminder to submit end-of-day reports before 5 PM

• An email sent through the team platform.

• A reply from a team member confirming submission.

In a BPO team huddle, the supervisor gives updates while team members listen. Who is the receiver in this case?

• The team

• The client

• The supervisor

• The HR department

A message is sent via email was not opened due to a full inbox. What part of the communication process is failing?

• Feedback

• Receiver

• Channel

• Noise

Who is the sender in this situation?

"James sends a message in the team group chat saying, "Let's all be there at 9." Once teammate misunderstands and shows up at 9PM instead of 9AM."

• James

• The whole team

• The team who misunderstood

• The group chat admin

Which of the following best describes feedback in communication?

• The platform used to send the message

• The way the receiver interprets the message

• The information returned to the sender

• The emotion behind the sender’s tone

What is the channel if a person sends a voice note through Messenger?

• Audio

• Verbal

• Social Media

• Non-verbal

What is the channel used to send the message?

"James sends a message in the team group chat saying, "Let's all be there at 9." One teammate misunderstands and shows up 9PM instead of 9AM.

• Phone call

• Group chat

• Email

• In-person meeting

Which of the following best describes the message in a communication process?

• The platform that carries the words

• The person giving information

• The main idea or thought being expressed

• The tone and volume of voice

In face-to-face communication, what elements are always present aside from the message?

• Only the sender and receiver

• Channel and noise

• Channel, tone, and environment

• Sender, receiver, channel, and feedback

What is the message in this communication?

"Carla, a team leader, sends an email to her team reminding them to submit their end-of-day reports before 5 PM. One of her team members replies confirming they've submitted theirs."

• Submit your reports before 5 PM

• Check your email inbox

• Reply to your teammate

• Confirm attendance for the meeting