
Updated Process – Vehicles with SC
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Easy
Stellantis PH
Used 2+ times
FREE Resource
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the effective date for the updated process on handling reimbursement requests?
6/25/2025
1/1/2026
12/31/2025
Immediately
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done if a customer's request includes items not covered under the Service Contract?
Refer to MVP
Escalate to DW, SW, Aia, and Moy
Process as goodwill if merited
Ignore the request
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which tab in Compass should be checked to confirm whether a vehicle has an active Service Contract?
VIN Detail Tab
Customer Details Tab
Repair Order Tab
Service History Tab
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the contact number for Mopar Vehicle Protection (MVP)?
1-800-521-9922
1-800-123-4567
1-800-987-6543
1-800-555-0199
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done if the Repair Order shows no SC-covered services?
Process the entire request as goodwill
Escalate to DW, SW, Aia, and Moy
Refer to MVP
Ignore the request
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be included in the case comments when goodwill is processed?
The customer's phone number
Only the case number
Only the customer's name
Details of what was processed and referred
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the updated process?
To increase sales
To improve vehicle performance
To outline the revised process for handling reimbursement and goodwill requests
To reduce customer complaints
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