Updated Process – Vehicles with SC

Updated Process – Vehicles with SC

Professional Development

15 Qs

quiz-placeholder

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Updated Process – Vehicles with SC

Updated Process – Vehicles with SC

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Stellantis PH

Used 2+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the effective date for the updated process on handling reimbursement requests?

6/25/2025

1/1/2026

12/31/2025

Immediately

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done if a customer's request includes items not covered under the Service Contract?

Refer to MVP

Escalate to DW, SW, Aia, and Moy

Process as goodwill if merited

Ignore the request

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tab in Compass should be checked to confirm whether a vehicle has an active Service Contract?

VIN Detail Tab

Customer Details Tab

Repair Order Tab

Service History Tab

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the contact number for Mopar Vehicle Protection (MVP)?

1-800-521-9922

1-800-123-4567

1-800-987-6543

1-800-555-0199

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done if the Repair Order shows no SC-covered services?

Process the entire request as goodwill

Escalate to DW, SW, Aia, and Moy

Refer to MVP

Ignore the request

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be included in the case comments when goodwill is processed?

The customer's phone number

Only the case number

Only the customer's name

Details of what was processed and referred

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the updated process?

To increase sales

To improve vehicle performance

To outline the revised process for handling reimbursement and goodwill requests

To reduce customer complaints

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