Nouns/verb/adjective

The manager had to ________ for the delay in delivery to keep the client happy.

• apologise

• apology

• apologetic

Several customers ________ about the quality of the service they received

• complaint

• complain

• complication

She spoke with great ________ during the presentation, which impressed the board

• confidence

• confident

• confine

Your ________ with the new employee really made her feel welcome

• Help (adjective)

• help ( noun)

• help (verb)

The company strives to improve customer ________ by offering faster support.

• satisfy

• satisfied

• satisfaction

Good leaders know how to ________ with employees who are feeling overwhelmed.

• emphatetic

• emphaty

• emphatise

The CEO rejected their ______ for additional budget, citing financial limits

• demand (verb)

• demand (noun)

• demanding

His lack of ________ during negotiations made the client doubt our expertise.

• confident

• confidence(noun)

• confidence (verb)

He was clearly ________ after the meeting, but didn’t say why.

• upset (noun)

• upset (verb)

• upset (adjective)

The team was ________ to meet the project deadline, which required extra hours.

• determination

• determined

• determine