Listening Skills Quiz

Which of the following is NOT one of the three basic steps of listening?

• Hearing

• Judging

• Speaking

• Understanding

What distinguishes listening from hearing?

• Listening requires no emotional involvement

• Hearing is an active process involving attention

• Listening is conscious and emotional; hearing is passive and automatic

• Hearing involves judgment, listening does not

Which behavior reflects poor listening skills?

• Making eye contact with the speaker

• Asking clarifying questions

• Silently judging the speaker’s voice or appearance

• Paraphrasing key points

According to Adler, Rosenfeld, and Proctor, adults spend approximately what percentage of time engaged in communication?

• 50%

• 70%

• 90%

• 30%

Which of the following is a sign of active listening?

• Daydreaming during a conversation

• Avoiding eye contact

• Mirroring speaker’s expressions

• Interrupting frequently

What is the purpose of listening when engaging with inspirational content?

• To gather legal evidence

• To verify factual data

• To enjoy and feel inspired

• To prepare to criticize the speaker

Which barrier is related to judging someone’s physical characteristics during listening?

• Lack of interest

• Physical judgment

• Noise

• Closed-mindedness

What does “active listening” primarily involve?

• Repeating everything the speaker says word-for-word

• Passive acknowledgment of speech

• Fully focusing and showing verbal/non-verbal attentiveness

• Pretending to be interested

What is one benefit of strong listening skills mentioned in the slides?

• It improves handwriting

• You become less emotional

• You may be perceived as more intelligent

• You don’t need to communicate

What does Mark Twain’s quote suggest about human communication?

• We should listen more than we speak

• Speaking is the best form of learning

• People should multitask during conversations

• Listening is less valuable than writing