SSC II

Hi there, hindi ko pa narereceive yung new card ko. Pwede ko ba i-update yung billing address from 155 P. Castillo Street Marcela, Caloocan City to 143 Aster Street Muntinlupa City?

Current Status: Inactive

General Status: NORM

• Major CBA with Card Delivery

• CBA with Card related request - High

  RISK

• Change in Address Minor Change

• Change in Address Major Change

Hindi ako makapag activate ng card through SMS. Can I request to change yung mobile number ko and card activation?

• Card Activation Request

• Merchant Based Promo Inquiry

• Contact Information

• Change in Address

Preferred ko yung installment na ready cash for the reversal of my annual fee.

• Annual Fee Reversal Outside Parameters

• Annual Fee Reversal Inside Parameters

• Annual Fee Reversal In Exchange for DPP In House Availment

• Annual Fee Reversal In Exchange Of  Bills Assist Enrollment

"Possible ba na makapag request ako ng second card? May Cashback Platinum na ako."

Select the applicable process and SSC

• Process the request and file for NTH Card Request

• Advise Client to apply online and create a case under Inquiry on Change of Card Type

• Inform the client that it is not possible to have two cards

"I will be travelling to Japan on December 20, 2025 and I will be using my credit card."

Select the applicable handling and SSC

• Travel Advisory Request

• Cash Advance Pin Request

• Ask for the specific Travel dates, possible transactions and mobile number that will be using

• Travel Insurance Inquiry

May tumawag sakin, taga Security Bank daw. Hinihingi yung card details ko pati cvv. Report ko lang kung taga sa inyo ba yun?

"Pa send naman yung SOA ko nung January 2025 cut off."

Select the applicable handling and SSC

• SOA Request

• ESOA Request

• Process the sending of SOA through CRM

• Process the sending of SOA through PRIME

• Advise there is a fee of 50 pesos

"May na receive ako na notification, hindi successful yung delivery ng card ko."

CODTS Status: RTS

REASON: Recipient Unavailable

• Card Pick Up Status

• Card Delivery Status

• Card Pick Up Inquiry

• Card Delivery Inquiry

Hello, interested ako mag apply ng credit card. Ano mga requirements?

• Credit Card Application Inquiry

• Credit Card Account Related Inquiry

• Card Fees Inquiry

• Card Benefits and Features Inquiry

"I'd like to upgrade my card to World."

Current Approved Limit: 900,000

Select the applicable handling and eligibility.

• The client needs to meet the minimum limit of 1M

• Offer Increase in Credit Limit

• The client needs to submit additional requirements to support his request