hotel situations and first conditional

he is a...

• hotel receptionist
• valet parking attendant
• tour guide
• restaurant manager

this is a...

If The hotel room isn´t clean...

• Ignore the mess.
• Clean the room.
• ask for room service to clean it.

• Leave it as is.

What should you do if a guest complains about noise?

• Apologize and offer a room change.

• Tell them to deal with it.

• Ask them to leave.

• Ignore the complaint.

Which of the following is a responsibility of a hotel manager?

• Providing entertainment.

• Cleaning guest rooms.

• Managing staff schedules.

• Cooking meals for guests.

If a guest requests a late check-out...

• Deny the request immediately.

• Ignore the request.

• Check the hotel's policy and respond accordingly.

• Tell them it's not possible.

this is a...

she needs a...

What should you do if a guest requests extra towels?

• Tell them to manage with what they have.

• Provide the towels promptly.

• Charge them for extra towels.

• Ignore the request.

If a guest is unhappy with their room temperature...

• Ask them to leave.

• Tell them it's not your problem.

• Offer to provide a fan or heater.

• Suggest they open a window.