Day 13

What is the main purpose of this email?

• To announce a new loyalty program for frequent travelers.

• To inform customers about recent price increases for flights.

• To provide updates on travel services and customer support.

• To advertise discounted vacation packages for summer.

According to the email, what should passengers have ready at the boarding gate?

• Their passport and visa.

• Their carry-on baggage and a compliment.

• Their boarding pass and luggage tag.

• Their currency for exchange.

What should a customer do if they find their luggage is missing after immigration?

• Wait for it to appear on the next flight.

• Go directly to the observation tower.

• Make a complaint at the service depot or request assistance from ground staff.

• Immediately leave for their next destination.

The word "trace" in paragraph 3, sentence 3 is closest in meaning to:

• remove

• locate

• damage

• replace

What kind of tour is suggested for exploring coastal towns?

• An in-flight guided tour.

• A trip aboard an aircraft.

• A scenic ferry ride.

• A visit to an immigration office.

What does the phrase "fluid operation" in paragraph 5, sentence 2 imply about Global Travel Services?

• They primarily offer water-based travel options.

• They are flexible and adaptable to customer needs.

• They have many internal errors and breakages.

• They focus on maintaining clear communication channels.

Which of the following is NOT mentioned as an option for exploring beyond the airport?

• Taking a cruise around islands.

• Renting a car for a self-guided trip on the mainland.

• Going on a guided tour with a native expert.

• Ascending an observation tower for views.

1

• inconvenient

• discouraging

• user-friendly

• vivid

2

• fluid

• inconvenient

• memorable

• willing

3

• smoothly

• mistakenly

• precisely

• graciously