Phone and Video Etiquette Quiz_Office Comm

What is the ideal number of rings to answer a business call?

• 1 ring

• 2–3 rings

• 4–6 rings

• After voicemail

Which of the following is part of a professional phone greeting?

• Ask 'Who’s this?'

• Say 'Hello, speak'

• Just say 'Yeah?'

• State your name and company

Why is it important to smile when speaking on the phone?

• It helps you talk faster

• It’s good for your teeth

• It improves your tone and sounds friendly

• It helps the customer see you

What should you do before placing a caller on hold?

• Mute them

• Just press the hold button

• Ask for permission and explain why

• Tell them to wait and hang up

Which of these is NOT recommended phone etiquette?

• Speak clearly

• Eat while talking

• Use polite language

• Take notes during calls

A good voicemail greeting includes all EXCEPT:

• A personal opinion

• Your name

• Reason you're unavailable

• When you’ll return the call

When transferring a call, what is polite to do?

• Transfer without explanation

• Explain why and to whom, then introduce the caller

• Hang up and let them redial

• Put them on hold forever

What is the main goal of active listening?

• To make notes

• To interrupt politely

• To understand and respond thoughtfully

• To speak more

In video calls, where should the camera be positioned?

• Below the chin

• At eye level

• Above the head

• Doesn’t matter

What should you do if you have technical issues during a video call?

• Leave silently

• Ignore it

• Briefly explain and try to reconnect

• Turn off your camera