Spanish Interpreter Quiz

During a 911 call, if the English-speaker places you on hold, what is the correct first action?

• State you will hold and submit a PCR

• Ask the LEPP if they want to continue

• Disconnect immediately

• Notify the LEPP that you are on hold

Which of the following is always required during an Emergency Transfer?

• Notify the LEPP in English only

• Obtain supervisor approval

• File a billing escalation form

• Skip the Pre-Session

What should you do if the LEPP requests a language lesson?

• Spell the word regardless of context

• Refer them to Client Services

• Offer pronunciation guidance unsolicited

• Begin instructing them slowly

Which phrase must be used to notify of a hold without a specified time?

• Thank you. Interpreter will be on standby.

• Would you like to leave a message?

• Please note that if no one returns... the policy is to disconnect after 10 minutes.

• Please hold for ten minutes.

When handling an Ad-Hoc Monitoring situation, which is NOT allowed?

• Telling the English-speaker: “The interpreter stands by his/her statement

• Engaging the ad-hoc interpreter in discussion

• Taking over the interpretation upon request

• Identifying a critical error

The Short Pre-Session may be altered at the interpreter’s discretion for time efficiency

• true

• false

If the English-speaker says “Hold for a minute,” a Problem Call Report is not necessary

• False

• True

When repeating a message, it is mandatory to inform both parties of your intent.

• True

• False

During a VRI session, you may skip the camera angle confirmation if the English-speaker doesn’t mention it.

• False

• True

It’s acceptable to provide a recommended spelling of a word only upon the English-speaker’s request.

• True

• False