What does the “M” in SMART indicators stand for?

• meaningful

• measurable

• manageable

• motivational

Which tool is used to gather feedback from multiple sources, including peers and supervisors?

• Performance rating scale

• Self-assessment

• 360-degree feedback

• Lesson plan review

Why is it important to align individual performance targets with organizational objectives?

• To avoid monitoring employees

• To increase competition

• To improve employee salary

• To ensure consistency and direction

What is the purpose of using SMART criteria when setting performance indicators?

• To make goals sound impressive

• To increase paperwork

• To ensure goals are clear, realistic, and trackable

• To avoid employee accountability

A teacher sets a goal to have 95% of students pass the next Math exam. Last quarter, 80% passed. What SMART component needs review?

• Specific

• Measurable

• Achievable

• Relevant

If a manager uses past sales data to set a new sales target, which principle is being applied?

• Ignoring employee input

• Arbitrary goal setting

• Using baseline for realistic planning

• Setting vague goals

A teacher implemented review sessions, and 88% of students passed compared to the 90% goal. What does this indicate?

• The goal was too low

• The teacher exceeded expectations

• The target was almost met and improvement was shown

• Students didn’t improve at all even the intervention was good

Which of the following best differentiates between a “specific” and a “measurable” indicator?

• Specific tells when it’s due; measurable describes actions

• Specific focuses on outcomes; measurable uses percentages or counts

• Measurable is more important than specific

• Both mean the same

After evaluating a teacher whose goal was 90% pass rate but achieved 88%, what is the most reasonable judgment?

• Teacher failed completely

• Teacher needs replacement

• Performance was close to the goal and shows positive progress

• Students should be blamed because they did not do well

Which of the following is the best SMART goal statement for a customer service employee?

• Be nicer to customers every day.

• Improve satisfaction levels.

• Handle more calls.

• Resolve 95% of customer complaints within 24 hours for the next 2 months.