Quality - Introduction Quiz 01

What is the simple definition of "Quality"?

• Meeting legal requirements

• Degree to which a product meets customer expectations

• The number of units produced

• Time taken to produce an item

Answer explanation

Quality is defined as the degree to which a product meets customer expectations. This emphasizes customer satisfaction rather than just legal compliance, production quantity, or time taken.

What does "Inspection" typically involve?

• Marketing a product

• Repairing machines

• Measuring, examining, and testing a product

• Delivering the product

Answer explanation

'Inspection' typically involves measuring, examining, and testing a product to ensure it meets quality standards. This process is crucial for identifying defects and ensuring reliability, making it the correct choice.

What is "Quality Control"?

• A technique used in software development only

• The process of identifying and correcting defects

• Selling the product

• Planning the product price

Answer explanation

Quality Control refers to the process of identifying and correcting defects in products or services to ensure they meet specified standards. This makes the second choice the correct answer.

Which activity happens before production starts and ensures standards are set?

• Quality Control

• Quality Planning

• Quality Inspection

• Quality Failure Analysis

Answer explanation

Quality Planning occurs before production starts and establishes the standards and processes needed to ensure quality. This is essential for guiding subsequent activities like Quality Control and Quality Inspection.

What does “good quality” in a product usually mean?

• It is expensive

• It looks shiny

• It works well and meets customer needs

• It is made quickly

Answer explanation

'Good quality' means a product works well and meets customer needs, rather than just being expensive, shiny, or made quickly. Quality is about functionality and satisfaction.

What is the main goal of Quality Assurance?

• Fixing customer complaints

• Controlling production speed

• Preventing defects

• Advertising the product

Answer explanation

The main goal of Quality Assurance is to prevent defects in products or services, ensuring quality and customer satisfaction. This proactive approach is more effective than merely fixing complaints after they arise.

Which of the following group of costs is related to maintaining and improving product quality?

• ravel cost, delivery cost, salary cost

• Advertisement cost, rent, profit

• Prevention cost, checking cost, cost of fixing problems

• Painting cost, polishing cost, transport cost

Answer explanation

The correct choice, 'Prevention cost, checking cost, cost of fixing problems', directly relates to maintaining and improving product quality by focusing on preventing defects, ensuring quality checks, and addressing issues.

What is the concept of "Economics of Quality"?

• Selling products at a low price

• Balancing the cost of quality and benefits gained

• Producing more units

• Increasing advertisement cost

Answer explanation

The "Economics of Quality" focuses on balancing the costs associated with ensuring quality against the benefits gained from that quality. This approach helps businesses optimize their resources and improve overall value.

Which term is used to represent the loss due to poor quality or variation from the target value?

• Profit margin

• Quality Gain

• Quality Loss Function

• Inspection Index

Answer explanation

The term 'Quality Loss Function' quantifies the economic loss associated with deviations from target quality levels, highlighting the impact of poor quality on overall performance.

Which of the following is not a quality dimension in product quality?

• Performance

• Features

• Durability

• Price

Answer explanation

Price is not a quality dimension in product quality. The key dimensions include performance, features, and durability, which assess how well a product meets customer needs and expectations.