Sales Call Quiz

What is a common phrase for small talk when starting a sales call?

• Where do you live?

• What time is it?

• How are you today?

• How's your car doing?

During a sales call, you can present yourself by saying (a)   .

• I want to tell you about...
• Let's go for lunch.

Match the following persuasive phrases with their corresponding meanings.

• Questions will be addressed after the presentation.

• Please hold your questions.

• Questions are welcome at this time.

• I don't have time for questions.

• Questions are not encouraged right now.

• I will answer questions later.

• Feel free to inquire if you have any doubts.

• If you have any questions, please ask!

Which phrase is used to handle objections? The correct phrase is _____.

A closing phrase to finalize a sale is (a)   .

• I don't think this is a good idea.
• Let's just wait.
• Maybe next time.
• Can we proceed with the order?

What is a follow-up email greeting?

• How's it going?

• Hey!

• I hope you're doing well.

• What's up?

During a follow-up call, Emma wanted to check on a proposal she had submitted to Benjamin. What phrase should she use to inquire about it?

• I don't care about your proposal.

• Can we talk about something else?

• I wanted to check in with you about the proposal.

• Let's forget about it.

What is a good way to express understanding during a follow-up call?

• You should manage your time better.

• That's not my problem.

• I don't care about your schedule.

• I completely understand, things can get really busy.

Which phrase is used to reassure a customer about a product feature?

(a)  

• This feature is not important.
• You won't like this feature.
• I don't think this will help.
• I believe you might find [feature]

Match the following questions with their appropriate responses at the end of a sales call.

• What would you like to do next?

• I don't know.

• Can you clarify your thoughts?

• What time is it?

• Is there anything else on your mind?

• Can we talk about something else?

• What is the current time?

• Do you have any other questions, or are you ready to order?