Reservasi Hotel dan Layanan

If a receptionist receives a telephone service request, the information regarding the communication that must be obtained is...

• Caller name - country to be contacted - phone number - recipient name

• Passport number - room number - country code - recipient name - home address

• Customer name - phone number - country code - destination city - passport number

• Recipient name - home address - recipient number - room number

• Recipient name - recipient number - home address

A couple who are elderly made a reservation to stay at a hotel. The couple is not familiar with technology. Therefore, they made the reservation by phone. Below are the shortcomings of making reservations by phone...

• The prospective guest gets the needed information accurately

• The prospective guest gets room information directly

• The emergence of unpleasant testimonials from guests

• There is an error in filling out information about the prospective guest

• The reservation staff cannot provide detailed room information

One of the main tasks of reservation staff is...

• Creating reservation slips

• Handling guest complaints

• Ignoring bookings

• Promoting hotel products and facilities

• Not processing booking changes

Selling rooms and providing hotel product information is the function of...

• Accounting department

• Front office department

• Concierge section

• Food and beverage department

• Security department

A receptionist often receives guest complaints while on duty. What should be done when the receptionist receives a guest complaint...

• Immediately answer without listening first

• Not giving the guest a chance to explain their problem

• Contradicting the guest's statement because you feel right

• Listening, apologizing, and following up immediately

• Trying to defend yourself and find excuses

A guest who arrives earlier than the arrival date is called...

• No show

• Sleep out

• Early client

• Postpone EA today

• Crew cabin

A guest who postpones their arrival schedule for some reason is called...

• No show

• Crew cabin

• Early client

• Postpone EA today

• Sleep out

Several aspects that can experience amendments to reservations, except...

• Date of arrival

• VIP guest

• Date of reservation

• Room rate

• Room type

Pay attention to the statements below!

The correct order of the procedure for handling reservation cancellations is...