BB Refresher Training 1

1. 1.For HSBC card MOB < 6 months, new to card, customer is eligible for CIP 4.88% pa. and the max CIP amount is based on their Behavior Score

• a) True

• b) False

2.Calculate what is the MAXIMUM CIP that u can offer to customer (based on below information)

    Card Opened Date: 20 AUG 2021  

Credit Limit : RM 98,000       

       Card Balance: RM32,556.16

Open to Buy : RM 65,443.84
BS : 700

• a) 60,543.84

• b) 60,000

• c) 60,500

• d) 60,543.00

3. 3.The customer would like to bank in his CIP fund into HSBC saving/ current account, which system that we use to obtain the HSBC account number?

• a) EChamp

• b) Lyrical

• c) Cannot check , must obtain from customer.

• d) MWS

4. 4.What CIP rate you should offer to a NTC customer if the card approved < 6 months ?

• a) 4.88%

• b) refer to tagging in MWS. no tagging offer 5.88%

• c) 8.88%

• d) 6.88%

5.Which statement below is FALSE about CIP?

• a. Customers are not allowed to change the offer / tenure once he/she apply for the CIP.

• b) Upfront fee of 2% will be waived if customer decides to early settle/cancel CIP upon CIP enrolment.

• c) Customer has to call in if he/she wants to do early settle/cancel the CIP before the committed tenure. Otherwise, the plan will continue with the monthly CIP interest charge

• d) CIP interest rate per annum cannot be break down to monthly interest rate because it is a flat rate product.

6. 6. The CIP tagging will expired every 5^th of following month. (E.g. AUG base tagging

   will expired on 5^th SEPT).

• a) True

• b) False

7.Credit limit X (??%), minus total outstanding, minus overpayment.

The above is the formula …………… calculation.

i)                 CIP

ii)                BTI

iii)               BCP

iv)              ABC

• a. I & iii

• b. ii & iii

• 
  c. i & ii

• d. i & iv

8. 8. There will be 2% upfront fee when customer apply BTI & CIP <5k.

• a) False

• b) True

9. 9. Calculate what will be the monthly installment if customer take the max CIP amount (based on below information)

    Card Opened Date: 20 AUG 2019  

Credit Limit : RM 8,000      

       Card Balance: RM456.50

Overpayment: RM 320.00

Open to Buy : RM 7,223.50
BS : 670

Tenure : 48 months

Rate : 5.88%

• b) RM 151.83

• c) RM 151

• c) RM 144.11

• c) RM 169.32

10. 10. What is the rate that we can offer to ETC applying CIP bundle with CC application ?

• a) 0% for 12 months,

  capping at 60%

• b) 4.88% for 12 months , capping at 60%

• c) 4.88% up to 60 months, capping at 60%

• d) 3.88% for 12 months, capping at 60%