Review Unit 1&2

Which of the following best describes the job of a compliance officer?

• Helps clients open bank accounts

• Manages foreign currency exchange

• Ensures the bank follows laws and regulations

• Approves personal loans

Which of the following are professional ways to greet someone in a self-introduction?

• Hello, my name is [Your Name].

• Let me introduce myself, I'm [Your Name].

• Sup, I'm [Your Name].

• It's a pleasure to meet you, I'm [Your Name].

What is your career goal in the banking industry?

Which sentence best uses polite language to handle a client's complaint?

• That's not my problem.

• You need to wait like everyone else.

• I'm very sorry about that. Let me check this for you.

• You'll have to figure that out yourself.

Which of the following are responsibilities of a risk manager?

• Managing financial risks

• Ensuring regulatory compliance

• Processing customer withdrawals

• Working with different departments to reduce risk

What would be the BEST way to confirm a client's phone number over the phone?

• I already have your number; no need to confirm.

• Let me repeat that to confirm: 078-919-3372. Did I get that right?

• Just say your number quickly.

• Are you sure that's your number?

Write one sentence explaining what a term deposit is.

Which job title is most likely to handle large business clients and offer financial advice?

• Teller

• Account Manager

• Compliance Officer

• Branch Receptionist

Which of the following are effective closing phrases when ending a client conversation?

• Is there anything else I can help you with today?

• Thank you for calling. Have a great day.

• That's all. Bye.

• We appreciate your business.

Imagine you're working at a bank. A client asks: "Can I check my balance and interest rate?"