DSAT CALIB

What was missed?

• The agent should have advised the user to reach out to their property to have the charges fixed.

• The agent should have advised the user that we can refund the overcharged amount.

• The agent should have ignore the user.

• The agent should have escalated the concern to slack for further checking.

What time was the refund issued?

What is the ARN Number?

What incorrect information agent have provided to the user?

• No wrong information provided.

• Agent should have not included the autopay status

• Agent mentioned "upcoming month" when the user is asking for the month of July.

• Agent should have escalated the issue to slack instead

Until when can we schedule the user's permanent second payment date?

• Until the end of the month

• Until 31st

• Starting 8th until the last day of the current month

• Until the 25th

For RXP: Recurring second payment date can be scheduled until the last day of the month

• False

• True

Non-English macros should be submitted as...

• Pending

• Solved

• On-Hold

• Open

The user's rent was not paid because the DDA payment was...

When doing the sign-off approach, after adding the "Escalation - Refund Approach Sign-Off" macro, submit the ticket as ___.

• Pending

• On-Hold

• Solved

• Open

Flex will still charge user MMF even if they have not utilized Flex for a specific month as long as they have an open Flex line of credit

• False

• True