PCA Review

PCA Review

Professional Development

16 Qs

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PCA Review

PCA Review

Assessment

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Professional Development

Practice Problem

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16 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

What is the timeframe a shipper should report a loss package and file the documentation for the claim?

Within 60 days of the scheduled delivery date.

Within 30 days of the scheduled delivery date.

Within 60 days of the actual delivery date.

Within 30 days of the actual delivery date.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What will you do if the customer cannot provide the tracking number for a damaged package they're reporting?

Do a name search in IVP to locate the tracking number.

Do an address search in IVP to locate the tracking number.

Do not assist the customer and tell them to call again with the tracking number.

Do a shipper search in IVP to locate the tracking number

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The Shipper wants to report a damage package. What are your next steps? (Select all that apply)

Connect the customer to DEG

Offer Self-Serve Options

Connect the customer to Damage Recovery Group

Begin the Damage IVP Investigation for the shipper

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who can request an investigation of a package?

Only the Shipper

The Shipper and recipient

The Shipper, Recipient, or third party can request an investigation.

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How can a shipper request an investigation? Select all that apply?

By calling UPS

Via the website ups.com

By sending a letter to UPS headquarters.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer reports that the tracking status shows " No information Found" and the package is past its scheduled delivery date. What should be the next step in the investigation process.

Close the investigation

Input an investigation in IVP

Reroute the investigations to PI

Contact the International Package Information - Destination

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What would be the appropriate action to take if a [recipient] is calling about a package that shows delivered but cannot be located?

Follow the Delivery Map Process

Reroute the investigations to PI

Contact the International Package Information Destination

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