Communication - Assessment

1. Which of the following best defines communication?

• A. Delivering a speech to an audience
• B. Writing letters or reports
• C. Transferring information and understanding between people
• D. Using gestures to support speech

2. Which is NOT a form of verbal communication?

• A. Telephone call
• B. Face-to-face conversation
• C. Radio broadcast
• D. Chart presentation

3. What is the role of the sender in communication?

• A. To listen and give feedback
• B. To decide the message and how to send it
• C. To create noise
• D. To interpret the message

4. Which element of communication ensures the message was understood?

• A. Channel
• B. Noise
• C. Feedback
• D. Context

5. What does ‘noise’ in communication refer to?

• A. Loud music
• B. Anything that interferes with message delivery
• C. People talking
• D. Physical gestures

6. What is a key reason to 'stop talking' while someone else is speaking?

• A. To give the speaker full attention and avoid missing the message
• B. To prepare your own answer
• C. To challenge their statement
• D. To control the flow of conversation

7. Why is it important to “listen to the tone” of a speaker?

• A. To check if they are angry
• B. To match their attitude
• C. To better understand the meaning behind their words
• D. To interrupt them politely

8. What is the first principle of effective listening?

• A. Make eye contact
• B. Stop talking
• C. Ask questions
• D. Think about your reply

9. Why is it important to ‘prepare yourself to listen’?

• A. To challenge the speaker
• B. To clear your mind and focus on the speaker
• C. To get ready to interrupt
• D. To think of a better idea

10. What is the risk of assuming during communication?

• A. It improves teamwork
• B. It saves time
• C. It can lead to misunderstanding and conflict
• D. It avoids noise