Review FTM1

Which of the following is the most formal opening phrase for a business email?

• Hi Tom
• Hey there
• Dear Mr. Thompson
• Hello

Which closing phrase is informal?

• Kind regards
• Cheers
• Yours sincerely
• Best regards

Choose the best subject line for a business offer email:

• Yo, got something for you!
• Important: Offer inside
• New product range for Q4 – Special Pricing
• Re: Re: Info

Which phrase fits best at the end of a formal enquiry email?

• Let me know, OK?
• Looking forward to your reply.
• Hit me up.
• Catch you later.

You want to arrange a meeting. Which sentence is appropriate?

• Let’s meet sometime.
• Are you free for a meeting next week?
• I’m bored, let’s talk.
• Wanna chat?

Which phrase is typical in an order confirmation email?

• Can’t wait to send it!
• Your order has been received and is being processed.
• You’ll get your stuff soon.
• Cool, thanks.

In a business enquiry email, how do you politely ask for more information?

• Tell me everything now.
• Could you please provide more details regarding your services?
• Gimme more info.
• What else?

Which department is responsible for hiring staff?

• Logistics
• Purchasing
• Human Resources (HR)
• Accounting

The R&D department focuses on:

• Researching competitors
• Delivering packages
• Developing new products and technologies
• Managing customer complaints

The purchasing department is mainly responsible for:

• Marketing the products
• Buying materials and supplies
• Handling customer orders
• Repairing machines