En el hotel

You're at the hotel room and you're calling the receptionist to report a problem. Which problem is it?

• there are no towels left.

• the air conditioning doesn't work

• there' s no toilet paper left

You also want to ask for another thing. Listen to the audio and write what you need.

(a)  

You're calling again because you've noticed another problem. Which problem is it?

• there's a lot of noise because of the air conditioning. The customer wants someone to solve this issue.

• there's a lot of noise because of the air conditioning. The customer wants the receptionnist to change her room.

• there's a lot of noise because of the lift. The customer wants the receptionnist to change her room.

What does the receptionnist say to her demand?

• She can change the room to one on the 3rd floor.

• She can change the room to one on ther 2nd floor.

• She can change the room to one on ther 1st floor.

Once you're on the third floor you notice an issue and report it to the receptionnist. Which one is it?

• There are no problems.

• The room is great but the air conditioning doesn't work.

• The room is great but the tv controller doesn't work.